Service Desk Captain - Chicago, IL 23465 https://inntrack.snaphire.com/job?jobmc=23465GOOGLE https://inntrack.snaphire.com/job?jobmc=23465GOOGLE
Careers at The Standard Club The Standard Club
Salary: YEAR USD

Location: Chicago, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 14 Sep 2018

Valid Through: 14 Oct 2018 08:52

SUMMARY OF POSITION: Oversees day to day operation of the Service Department including supervision of staff to ensure smooth departmental operation.

 

REPORTS TODirect: Service Manager

                       Indirect: Assistant General Manager

 

WORKING RELATIONSHIP: Works closely with all club departments.

 

DIRECTLY SUPERVISES: All Service Department Staff

 

REQUIRED KNOWLEDGE / QUALIFICATIONS

 

Work Experience: Hotel Experience Preferred or Other Related Work Involving Public Contact

 

Education: High School Graduate or Equivalent

 

Personal Qualifications / Traits: Friendly Personable Manner / Professional Attitude / Clean Neat Appearance / Ability to Multi-task / Ability to Supervise / Ability to Work Overtime Weekends and Holidays

 

ESSENTIAL JOB TASKS AND RESPONSIBILITIES: 

 Be familiar and follow Club's policies and procedures, that are relevant to your specific position or as a general employee of the Club, as outlined in the Employee Handbook, Training Manuals, Written Standards of Performance, Sanitation Schedules, Maintenance Schedules and Work Distribution, Guidelines For Emergency Situations, Security and Safety Procedures, including OSHA Guidelines. Essential Job Tasks include, but are not limited to the following :

 

  1. Remaining at the Service Desk at all times unless relieved by designated individuals.

       2. Careful observation of both entrances in order to monitor the arrival and departure of members and guests; with a special emphasis on restricting access by unauthorized or undesirable individuals.

       3. Directing members, guests and visitors to scheduled functions and facilitating members in locating their guests.

       4. Assisting members and guests with directions and reservations to other areas of the city, restaurants and local points of interest.

       5. Supervising staff to assure that employees remain at their posts when not dispatched to perform a service.

       6. Assign and monitor specific staff duties on all work shifts. - Including cloakroom coverage and checking on the main entrances.

       7. Being fully aware of daily functions, special events and/or special arrangements made by other departments for outside service calls.

       8. Being completely familiar with the procedures outlined in club's "Guidelines for Emergency Situations".

       9. Taking charge in emergency situations when management is not on premises, this includes calling for fire, police or ambulance service as required.

      10. Maintaining complete familiarity with the club's alarm systems and procedures.

      11. Maintaining a complete familiarity with the club's House Rules, as specified by the Board of Directors, and enforcement of the same.

      12. Coordinating lobby and elevator traffic - especially during peak periods.

      13. Prompt reporting of any maintenance or housekeeping issues to the appropriate department.

      14. Daily posting of valet parking charges and deposit of related revenue as well as maintaining the club's monthly valet parking log.

      15. Daily posting of all overnight parking, laundry and newspaper charges to members and guests.

      16. Acceptance and distribution of all messages, faxes, packages and mail to the respective department, individual or meeting to whom they are addressed.

      17. Co-ordinate storage and/or shipping of conference material.

      18. Arranging for messenger service or overnight delivery of packages for members, guests or various club departments.

      19. Processing all guest room arrivals and departures outside of the Front Desk's hours of operation.

      20. Accepting guest room reservations or related messages for call back by the Front Desk outside of their hours of operation.

      21. Assisting as the Club's telephone operator at all times.

      22. Providing relief to the Front Desk clerk for meal and /or restroom breaks.

      23. Providing efficient, courteous and thoughtful service to members and guests at all times; including offering a warm welcome and a fond farewell upon arrival and departure.

      24. Promptly recording any significant events, incidents, events, complaints, emergencies or accidents that need to be brought to the attention of management in the Service Desk Log Book.

      25. Prompt recording of any lost and found items in the Lost and Found Log Book located at the Service Desk.

      26. Processing of requests for Housekeeping services during hours when Housekeeping is not in operation.

      27. Maintain successful employee relations, supervision and teamwork.

      28. Train new and re-train current employees with emphasis on superior service.

      29. Coordinate guest laundry and dry cleaning pick-up and delivery.

      30. Enter in P.O.S. all laundry/dry cleaning charges.

      31. Coordinate ordering and distributing of daily newspapers

      32. Distribute daily mail, memos, messages, faxes, etc.

      33. Maintain up-to-date daily bulletin boards.

      34. Monitor the cleanliness and appearance of the lobby and the check room.

      35. Monitor the condition of the Library to assure orderly display of up-to-date publications.

      36. Other duties as periodically assigned by the Manager.

 

 

To apply, please email Brian Campbell at bcampbell@stclub.org

Service Desk Captain - Chicago, IL

SUMMARY OF POSITION: Oversees day to day operation of the Service Department including supervision of staff to ensure smooth departmental operation.

 

REPORTS TODirect: Service Manager

                       Indirect: Assistant General Manager

 

WORKING RELATIONSHIP: Works closely with all club departments.

 

DIRECTLY SUPERVISES: All Service Department Staff

 

REQUIRED KNOWLEDGE / QUALIFICATIONS

 

Work Experience: Hotel Experience Preferred or Other Related Work Involving Public Contact

 

Education: High School Graduate or Equivalent

 

Personal Qualifications / Traits: Friendly Personable Manner / Professional Attitude / Clean Neat Appearance / Ability to Multi-task / Ability to Supervise / Ability to Work Overtime Weekends and Holidays

 

ESSENTIAL JOB TASKS AND RESPONSIBILITIES: 

 Be familiar and follow Club's policies and procedures, that are relevant to your specific position or as a general employee of the Club, as outlined in the Employee Handbook, Training Manuals, Written Standards of Performance, Sanitation Schedules, Maintenance Schedules and Work Distribution, Guidelines For Emergency Situations, Security and Safety Procedures, including OSHA Guidelines. Essential Job Tasks include, but are not limited to the following :

 

  1. Remaining at the Service Desk at all times unless relieved by designated individuals.

       2. Careful observation of both entrances in order to monitor the arrival and departure of members and guests; with a special emphasis on restricting access by unauthorized or undesirable individuals.

       3. Directing members, guests and visitors to scheduled functions and facilitating members in locating their guests.

       4. Assisting members and guests with directions and reservations to other areas of the city, restaurants and local points of interest.

       5. Supervising staff to assure that employees remain at their posts when not dispatched to perform a service.

       6. Assign and monitor specific staff duties on all work shifts. - Including cloakroom coverage and checking on the main entrances.

       7. Being fully aware of daily functions, special events and/or special arrangements made by other departments for outside service calls.

       8. Being completely familiar with the procedures outlined in club's "Guidelines for Emergency Situations".

       9. Taking charge in emergency situations when management is not on premises, this includes calling for fire, police or ambulance service as required.

      10. Maintaining complete familiarity with the club's alarm systems and procedures.

      11. Maintaining a complete familiarity with the club's House Rules, as specified by the Board of Directors, and enforcement of the same.

      12. Coordinating lobby and elevator traffic - especially during peak periods.

      13. Prompt reporting of any maintenance or housekeeping issues to the appropriate department.

      14. Daily posting of valet parking charges and deposit of related revenue as well as maintaining the club's monthly valet parking log.

      15. Daily posting of all overnight parking, laundry and newspaper charges to members and guests.

      16. Acceptance and distribution of all messages, faxes, packages and mail to the respective department, individual or meeting to whom they are addressed.

      17. Co-ordinate storage and/or shipping of conference material.

      18. Arranging for messenger service or overnight delivery of packages for members, guests or various club departments.

      19. Processing all guest room arrivals and departures outside of the Front Desk's hours of operation.

      20. Accepting guest room reservations or related messages for call back by the Front Desk outside of their hours of operation.

      21. Assisting as the Club's telephone operator at all times.

      22. Providing relief to the Front Desk clerk for meal and /or restroom breaks.

      23. Providing efficient, courteous and thoughtful service to members and guests at all times; including offering a warm welcome and a fond farewell upon arrival and departure.

      24. Promptly recording any significant events, incidents, events, complaints, emergencies or accidents that need to be brought to the attention of management in the Service Desk Log Book.

      25. Prompt recording of any lost and found items in the Lost and Found Log Book located at the Service Desk.

      26. Processing of requests for Housekeeping services during hours when Housekeeping is not in operation.

      27. Maintain successful employee relations, supervision and teamwork.

      28. Train new and re-train current employees with emphasis on superior service.

      29. Coordinate guest laundry and dry cleaning pick-up and delivery.

      30. Enter in P.O.S. all laundry/dry cleaning charges.

      31. Coordinate ordering and distributing of daily newspapers

      32. Distribute daily mail, memos, messages, faxes, etc.

      33. Maintain up-to-date daily bulletin boards.

      34. Monitor the cleanliness and appearance of the lobby and the check room.

      35. Monitor the condition of the Library to assure orderly display of up-to-date publications.

      36. Other duties as periodically assigned by the Manager.

 

 

To apply, please email Brian Campbell at bcampbell@stclub.org

Job Details

Reference # 23465
Posted on 14 Sep 2018
Closes on 14 Oct 2018 08:52
Property name The Standard Club
Location(s) Chicago, IL
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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