Front Office Supervisor - Emerald Lake Lodge - Field, BC 25123 https://inntrack.snaphire.com/job?jobmc=25123GOOGLE https://inntrack.snaphire.com/job?jobmc=25123GOOGLE
Careers at Canadian Rocky Mountain Resorts Canadian Rocky Mountain Resorts
Salary: HOUR CAD

Location: Field, BC V0A 1G0 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Experienced
Work Hours: Full-time

Date Posted: 25 Feb 2019

Valid Through: 27 Mar 2019 12:11

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Emerald Lake Lodge in Field, British Columbia is looking for a Front Office Supervisor. Subsidised staff accommodations, meal plan, career growth opportunities and lots of other perks such as staff events and activities, lodge and restaurant discounts and more.

Position: Front Office Supervisor

Report to: Front Office Manager / Assistant Front Office Manager

Department: Front Desk

Hours: As required

Objective: The Front Office Supervisor assists the Front Office Management team in overseeing Front Desk operations. They lead by example, supporting GSA's and Bellmen to ensure they achieve the highest possible standards of service.

 

Duties and Responsibilities:

  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager/AFOM.
  • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Act as Duty Manager when the FOM/AFOM is not present.
  • Other duties as required.

 

Requirements/Experience:

  • Previous Front Desk experience is required.
  • Experience with Opera PMS preferred.
  • Positive attitude and a passion for customer service.
  • Previous leadership or supervisory experience is an asset.
  • Able to work under pressure and think on your feet to solve problems.
  • Organized with strong attention to detail.
  • A team player who can support and motivate others to succeed.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise

 

Please email your resume to hr@crmr.com

Front Office Supervisor - Emerald Lake Lodge - Field, BC

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Emerald Lake Lodge in Field, British Columbia is looking for a Front Office Supervisor. Subsidised staff accommodations, meal plan, career growth opportunities and lots of other perks such as staff events and activities, lodge and restaurant discounts and more.

Position: Front Office Supervisor

Report to: Front Office Manager / Assistant Front Office Manager

Department: Front Desk

Hours: As required

Objective: The Front Office Supervisor assists the Front Office Management team in overseeing Front Desk operations. They lead by example, supporting GSA's and Bellmen to ensure they achieve the highest possible standards of service.

 

Duties and Responsibilities:

  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager/AFOM.
  • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Act as Duty Manager when the FOM/AFOM is not present.
  • Other duties as required.

 

Requirements/Experience:

  • Previous Front Desk experience is required.
  • Experience with Opera PMS preferred.
  • Positive attitude and a passion for customer service.
  • Previous leadership or supervisory experience is an asset.
  • Able to work under pressure and think on your feet to solve problems.
  • Organized with strong attention to detail.
  • A team player who can support and motivate others to succeed.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise

 

Please email your resume to hr@crmr.com

Job Details

Reference # 25123
Posted on 25 Feb 2019
Closes on 27 Mar 2019 12:11
Property name Emerald lake Lodge
Location(s) Field, BC
City Name
Department Rooms
Career level Experienced
Hours/Status Full-time
Pay range ($low) 17.0
Pay range ($high) 18.0
Bonuses No
Benefits Subsidised staff accommodation & meal plan + lots of other perks
More details (document)
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