Customer Service Representative - Spring Valley, NY 25621 https://inntrack.snaphire.com/job?jobmc=25621GOOGLE https://inntrack.snaphire.com/job?jobmc=25621GOOGLE
Careers at Churchill Living Churchill Living
Salary:

Location: Spring Valley, NY

Type of employment : OTHER

Industry: Hospitality
Department: Administration & General
Career Level: Experienced
Work Hours: Full-time

Date Posted: 28 Aug 2018

Valid Through: 27 Sep 2018 07:01

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job

The role of Customer Service Representative is a key member of the Customer Service Team responsible for interacting with customers to provide information in response to inquiries and to handle and resolve complaints.

Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating Weekends, Jewish Holidays & Legal Holidays from home as scheduled.


Roles and Responsibilities

Handle all customer service requests regarding parking, refunds and early check-in requests.
*Follow through all guest requests and activities until successfully completed.
*Troubleshoot customer service inquiries.
*Manage guest arrival process by providing move-in instructions; parking set up as necessary and additional requested travel needs.
* Provide coverage for team members as scheduled.
*Support training for Customer Service Team Members.
*Oversee emergencies from the call center.

Education/Experience Required:

High school Diploma or general education degree (GED); hospitality experience preferred .

What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Customer Service Representative - Spring Valley, NY

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job

The role of Customer Service Representative is a key member of the Customer Service Team responsible for interacting with customers to provide information in response to inquiries and to handle and resolve complaints.

Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating Weekends, Jewish Holidays & Legal Holidays from home as scheduled.


Roles and Responsibilities

Handle all customer service requests regarding parking, refunds and early check-in requests.
*Follow through all guest requests and activities until successfully completed.
*Troubleshoot customer service inquiries.
*Manage guest arrival process by providing move-in instructions; parking set up as necessary and additional requested travel needs.
* Provide coverage for team members as scheduled.
*Support training for Customer Service Team Members.
*Oversee emergencies from the call center.

Education/Experience Required:

High school Diploma or general education degree (GED); hospitality experience preferred .

What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Job Details

Reference # 25621
Posted on 28 Aug 2018
Closes on 27 Sep 2018 07:01
Property name Churchill Living
Location(s) Spring Valley, NY
City Name
Department Administration & General
Career level Experienced
Hours/Status Full-time
Pay range ($low) 16.0
Pay range ($high) 18.0
Bonuses
Benefits
More details (document)
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