Front Desk Agent - Staten Island, NY 26860 https://inntrack.snaphire.com/job?jobmc=26860GOOGLE https://inntrack.snaphire.com/job?jobmc=26860GOOGLE
Careers at The Nicotra Group The Nicotra Group
Salary:

Location: Staten Island, NY

Type of employment : OTHER

Industry: Hospitality
Department:
Career Level: Entry
Work Hours: Part-time (Non-benefited)

Date Posted: 26 Sep 2018

Valid Through: 26 Oct 2018 08:30

Front Desk Agent

 

The Front Desk position is a key part of the overall success of the Hilton Garden Inn SI. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.

 

Front Desk Agent Job Duties and Responsibilities

 

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Assist with and book tours and activities for guests
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

 

Front Desk Agent Requirements and Qualifications

 

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

Front Desk Agent - Staten Island, NY

Front Desk Agent

 

The Front Desk position is a key part of the overall success of the Hilton Garden Inn SI. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.

 

Front Desk Agent Job Duties and Responsibilities

 

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Assist with and book tours and activities for guests
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

 

Front Desk Agent Requirements and Qualifications

 

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

Job Details

Reference # 26860
Posted on 26 Sep 2018
Closes on 26 Oct 2018 08:30
Property name Hilton Garden Inn Staten Island
Location(s) Staten Island, NY
City Name
Department
Career level Entry
Hours/Status Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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