Concierge - M-Club Attendant - Orlando, FL 29119 https://inntrack.snaphire.com/job?jobmc=29119GOOGLE https://inntrack.snaphire.com/job?jobmc=29119GOOGLE
Careers at Marriott Orlando Downtown Marriott Orlando Downtown
Salary: HOUR USD

Location: Orlando, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Entry
Work Hours: Full-time

Date Posted: 05 Sep 2018

Valid Through: 05 Oct 2018 13:25

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Concierge / M-Club Attendant for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

Our Concierge / M-Club Attendant creates a warm, inviting and luxurious experience in our MClub. They provide VIP treatment to our guests, offering an array of food and beverage delights in a sophisticated environment.  Our Concierge is knowledgeable about the hotel, the downtown Orlando area and the many attractions throughout the city, helping our guests enjoy all that our property and city has to offer.  

Responsibilities:

    • Handle all guest concerns in a courteous and professional manner.
      • Complete requisition form for food, beverage and supplies needed.
      • Transports food and supplies from the kitchen and storeroom as required.
      • Responsible for arrangement and placement of food items for the M-Club.
      • Stock ice, glassware, and supplies.
      • Greet guests timely with a positive and outgoing welcome.
      • Monitor M-Club for seating availability, service, and satisfaction of guests.
      • Prepare and serve hot, cold, and/or alcoholic beverages.
      • Maintain cleanliness of public areas by clearing tables upon guest departure.
      • Anticipate and communicate replenishment needs to the Kitchen promptly.
      • Thank the guest and give a fond farewell.
      • Wash dishes and serving utensils as needed.
      • Complete opening and closing duties.
      • Secure liquors, beers, wines, coolers, cabinets, and storage areas.
      • Maintain cleanliness of entire MClub.
      • Responsible for completing all check lists per designated shift.
      • Make personal connections by learning the guests' names, reason visiting the hotel and engage them in a conversation as appropriate.
      • Share knowledge about MClub benefits in addition to other hotels amenities and outlets, including outlet hours of operation.
      • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

Requirements:

  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Must be flexible to working days, early mornings, evenings, weekends and holidays.

Desired Qualifications

  • Previous Hotel or Customer Service experience.
  • Previous Hotel Concierge experience a plus.
  • Excellent communication and hospitality skills.

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

Concierge - M-Club Attendant - Orlando, FL

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Concierge / M-Club Attendant for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

Our Concierge / M-Club Attendant creates a warm, inviting and luxurious experience in our MClub. They provide VIP treatment to our guests, offering an array of food and beverage delights in a sophisticated environment.  Our Concierge is knowledgeable about the hotel, the downtown Orlando area and the many attractions throughout the city, helping our guests enjoy all that our property and city has to offer.  

Responsibilities:

    • Handle all guest concerns in a courteous and professional manner.
      • Complete requisition form for food, beverage and supplies needed.
      • Transports food and supplies from the kitchen and storeroom as required.
      • Responsible for arrangement and placement of food items for the M-Club.
      • Stock ice, glassware, and supplies.
      • Greet guests timely with a positive and outgoing welcome.
      • Monitor M-Club for seating availability, service, and satisfaction of guests.
      • Prepare and serve hot, cold, and/or alcoholic beverages.
      • Maintain cleanliness of public areas by clearing tables upon guest departure.
      • Anticipate and communicate replenishment needs to the Kitchen promptly.
      • Thank the guest and give a fond farewell.
      • Wash dishes and serving utensils as needed.
      • Complete opening and closing duties.
      • Secure liquors, beers, wines, coolers, cabinets, and storage areas.
      • Maintain cleanliness of entire MClub.
      • Responsible for completing all check lists per designated shift.
      • Make personal connections by learning the guests' names, reason visiting the hotel and engage them in a conversation as appropriate.
      • Share knowledge about MClub benefits in addition to other hotels amenities and outlets, including outlet hours of operation.
      • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

Requirements:

  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Must be flexible to working days, early mornings, evenings, weekends and holidays.

Desired Qualifications

  • Previous Hotel or Customer Service experience.
  • Previous Hotel Concierge experience a plus.
  • Excellent communication and hospitality skills.

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

Job Details

Reference # 29119
Posted on 05 Sep 2018
Closes on 05 Oct 2018 13:25
Property name Marriott Orlando Downtown
Location(s) Orlando, FL
City Name
Department Operations
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits We offer eligible associates Medical, Dental and Life Insurance, Short and Long-Term Disability, 401(K) plan & our Hotel Room Discount Program.
More details (document)
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