Host / Hostess - Lincolnshire, IL 29664 https://inntrack.snaphire.com/job?jobmc=29664GOOGLE https://inntrack.snaphire.com/job?jobmc=29664GOOGLE
Careers at Lincolnshire Marriott Resort Lincolnshire Marriott Resort
Salary:

Location: Lincolnshire, IL

Type of employment : OTHER

Industry: Hospitality
Department: Food & Beverage
Career Level:
Work Hours: Full-time

Date Posted: 13 Sep 2018

Valid Through: 13 Oct 2018 09:09

PURPOSE AND PERFORMANCE GOALS

The Dining Room Host's main goal is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous, correct service.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

  • Assign stations to servers, assign side work as needed for that shift.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table.  Also check chairs and carpet underneath.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc. in order to converse with customers, give helpful suggestions, etc.
  • Be thorough with knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Communicate all necessary information to incoming host and supervisor, and write down all messages in the host communication log.

 

SUPERVISORY RESPONSIBILITIES - Not applicable

 

QUALIFICATIONS

  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
  • Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Micros.
  • Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

 

EDUCATION AND/OR EXPERIENCE

Hospitality industry experience preferred.


LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amount such as discounts and percentages.

 

REASONING ABILITY

Must be able to make appropriate judgments regarding the solving of practical problems.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

 

CERTIFICATES, LICENSES, REGISTRATIONS

TIPS- Beverage Alcohol Seller and Server certificate

Illinois Food Handler's Certification

 

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

Host / Hostess - Lincolnshire, IL

PURPOSE AND PERFORMANCE GOALS

The Dining Room Host's main goal is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous, correct service.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

  • Assign stations to servers, assign side work as needed for that shift.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table.  Also check chairs and carpet underneath.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc. in order to converse with customers, give helpful suggestions, etc.
  • Be thorough with knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Communicate all necessary information to incoming host and supervisor, and write down all messages in the host communication log.

 

SUPERVISORY RESPONSIBILITIES - Not applicable

 

QUALIFICATIONS

  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
  • Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Micros.
  • Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

 

EDUCATION AND/OR EXPERIENCE

Hospitality industry experience preferred.


LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amount such as discounts and percentages.

 

REASONING ABILITY

Must be able to make appropriate judgments regarding the solving of practical problems.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

 

CERTIFICATES, LICENSES, REGISTRATIONS

TIPS- Beverage Alcohol Seller and Server certificate

Illinois Food Handler's Certification

 

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

Job Details

Reference # 29664
Posted on 13 Sep 2018
Closes on 13 Oct 2018 09:09
Property name
Location(s) Lincolnshire, IL
City Name
Department Food & Beverage
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
This site is powered by SnapHire (www.snaphire.com)