Front Desk Agent - Lake Louise, AB 29888 https://inntrack.snaphire.com/job?jobmc=29888GOOGLE https://inntrack.snaphire.com/job?jobmc=29888GOOGLE
Careers at Canadian Rocky Mountain Resorts Canadian Rocky Mountain Resorts
Salary: HOUR CAD

Location: Lake Louise, AB 109 LAKE LOUISE DRIVE LAKE LOUISE Alberta T0L 1E0 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 17 Mar 2019

Valid Through: 16 Apr 2019 08:20

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Deer Lodge in Lake Louise, Alberta is looking for  Front Desk Agents. Subsidised staff accommodations, meal plan, career growth opportunities and lots of other perks such as staff events and activities, Ski/Snowboard pass discounts, lodge and restaurant discounts and more.

Position: Guest Services Agent

Report to: Front Office Manager / Front Office Supervisor/ Assistant Front Office Manager

Department: Front Desk

Hours: (Full-time) Seasonal Position

 

Objective: Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

 

Duties and Responsibilities:

  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
  • Welcome guests to the Lodge and provide an efficient check in experience.
  • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
  • Book tours, activities and restaurant reservations for guests.
  • Handle guest requests during their stay to ensure maximum guest satisfaction.
  • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
  • Check out guests, providing accurate billing information and correctly processing payments.
  • Manage the hotel switchboard, directing calls to other departments as necessary.
  • Provide an accurate cash-out report at the end of each shift.
  • Other duties as required.

Work Environment:

  • Front Desk shifts are 7am-3pm, and 3pm -11pm, but are subject to change as necessary.
  • Schedules are based on a five day work week, but must be flexible depending on business levels.
  • All GSA's will be trained on the Audit shift (11pm-7am) in the event coverage is required.
  • On the job training is provided, with ongoing opportunities for learning and development.

Requirements/Experience:

  • Excellent interpersonal and communication skills.
  • A passion for customer service; previous experience is an asset.
  • Highly organized and detail oriented, with the ability to multitask.
  • Able to cope in high pressure situations.
  • Experience with Opera PMS is an asset.
  • Previous hotel experience preferred.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise

 

Front Desk Agent - Lake Louise, AB

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Deer Lodge in Lake Louise, Alberta is looking for  Front Desk Agents. Subsidised staff accommodations, meal plan, career growth opportunities and lots of other perks such as staff events and activities, Ski/Snowboard pass discounts, lodge and restaurant discounts and more.

Position: Guest Services Agent

Report to: Front Office Manager / Front Office Supervisor/ Assistant Front Office Manager

Department: Front Desk

Hours: (Full-time) Seasonal Position

 

Objective: Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

 

Duties and Responsibilities:

  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
  • Welcome guests to the Lodge and provide an efficient check in experience.
  • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
  • Book tours, activities and restaurant reservations for guests.
  • Handle guest requests during their stay to ensure maximum guest satisfaction.
  • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
  • Check out guests, providing accurate billing information and correctly processing payments.
  • Manage the hotel switchboard, directing calls to other departments as necessary.
  • Provide an accurate cash-out report at the end of each shift.
  • Other duties as required.

Work Environment:

  • Front Desk shifts are 7am-3pm, and 3pm -11pm, but are subject to change as necessary.
  • Schedules are based on a five day work week, but must be flexible depending on business levels.
  • All GSA's will be trained on the Audit shift (11pm-7am) in the event coverage is required.
  • On the job training is provided, with ongoing opportunities for learning and development.

Requirements/Experience:

  • Excellent interpersonal and communication skills.
  • A passion for customer service; previous experience is an asset.
  • Highly organized and detail oriented, with the ability to multitask.
  • Able to cope in high pressure situations.
  • Experience with Opera PMS is an asset.
  • Previous hotel experience preferred.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise

 

Job Details

Reference # 29888
Posted on 17 Mar 2019
Closes on 16 Apr 2019 08:20
Property name Deer Lodge
Location(s) Lake Louise, AB
City Name
Department Rooms
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low) 15.0
Pay range ($high)
Bonuses No
Benefits Subsidized housing and staff meals + Gratuities
More details (document)
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