Personal Concierge - Palo Alto, CA 29919 https://inntrack.snaphire.com/job?jobmc=29919GOOGLE https://inntrack.snaphire.com/job?jobmc=29919GOOGLE
Careers at The Clement Hotel Palo Alto. The Clement Hotel Palo Alto.
Salary:

Location: Palo Alto, CA

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 30 Jul 2018

Valid Through: 30 Sep 2018 07:45

PERSONAL CONCIERGE: This position will manage all aspects of the guest experience from personally greeting each guest and providing a VIP check-in/check-out services to being the first point of contact for the guest and personally assisting the guest with all services/requests during their stay. Therefore, the person in this position is expected to be aware and prepare for arrivals by communicating with all departments regarding the arrival of guests and communicating any changes needed for their stay in a timely and accurate manner, this includes identifying return guests and VIP's in advance. This position will coordinate guest needs, requests, and inquiries to ensure superior service and value for our guests. Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest. In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. The Personal Concierge will work to ensure all guest issues and concerns are handled appropriately and followed up on in a timely an efficient manner. Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company. Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel. This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays. The Personal Concierge will report to the Hotel Manager on Duty.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 JOB QUALIFICATIONS

  • Minimum of five years in guest service related job, preferably in the Palo Alto Peninsula area.
  • 1-3 years previous supervisory experience in guest service or equivalent combination of education and experience (hotel experience required).
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions in the area along with outlying areas such as SF, Napa/Sonoma & Monterey/Carmel.
  • Ability to work a varied and flexible schedule is required
  • Bilingual is a plus.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, possess strong interpersonal and administrative skills and be a mentor.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attiude, enthusiasm and professionalism.
  • Experience as a Concierge or Personal Assistant a plus.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills.
  • Ability to work effectively in a team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must be results orientated with ability to be flexible.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.
  • Must have clear, concise verbal & written communication skills.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must have a strong sense of confidentiality, honesty and urgency with respect to guest relations.

This job requires the ability to perform the following: 

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to verbally communicate clearly.
  • Frequently bending, stooping, and kneeling.
  • Constant standing and walking
  • Must be able to push/pull, lift a minimum of 75lbs.
  • Moving about the hotel and handling heavy items (i.e. luggage, carts, etc

Personal Concierge - Palo Alto, CA

PERSONAL CONCIERGE: This position will manage all aspects of the guest experience from personally greeting each guest and providing a VIP check-in/check-out services to being the first point of contact for the guest and personally assisting the guest with all services/requests during their stay. Therefore, the person in this position is expected to be aware and prepare for arrivals by communicating with all departments regarding the arrival of guests and communicating any changes needed for their stay in a timely and accurate manner, this includes identifying return guests and VIP's in advance. This position will coordinate guest needs, requests, and inquiries to ensure superior service and value for our guests. Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest. In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. The Personal Concierge will work to ensure all guest issues and concerns are handled appropriately and followed up on in a timely an efficient manner. Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company. Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel. This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays. The Personal Concierge will report to the Hotel Manager on Duty.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 JOB QUALIFICATIONS

  • Minimum of five years in guest service related job, preferably in the Palo Alto Peninsula area.
  • 1-3 years previous supervisory experience in guest service or equivalent combination of education and experience (hotel experience required).
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions in the area along with outlying areas such as SF, Napa/Sonoma & Monterey/Carmel.
  • Ability to work a varied and flexible schedule is required
  • Bilingual is a plus.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, possess strong interpersonal and administrative skills and be a mentor.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attiude, enthusiasm and professionalism.
  • Experience as a Concierge or Personal Assistant a plus.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills.
  • Ability to work effectively in a team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must be results orientated with ability to be flexible.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.
  • Must have clear, concise verbal & written communication skills.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must have a strong sense of confidentiality, honesty and urgency with respect to guest relations.

This job requires the ability to perform the following: 

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to verbally communicate clearly.
  • Frequently bending, stooping, and kneeling.
  • Constant standing and walking
  • Must be able to push/pull, lift a minimum of 75lbs.
  • Moving about the hotel and handling heavy items (i.e. luggage, carts, etc

Job Details

Reference # 29919
Posted on 30 Jul 2018
Closes on 30 Sep 2018 07:45
Property name
Location(s) Palo Alto, CA
City Name
Department Rooms
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low) 24.0
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus plan and more!
More details (document)
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