Guest Service Specialist CA - Mountain View, CA 30683 https://inntrack.snaphire.com/job?jobmc=30683GOOGLE https://inntrack.snaphire.com/job?jobmc=30683GOOGLE
Careers at Churchill Living Churchill Living
Salary:

Location: Mountain View, CA

Type of employment : OTHER

Industry: Hospitality
Department: Administration & General
Career Level: Experienced
Work Hours: Full-time

Date Posted: 19 Nov 2018

Valid Through: 19 Dec 2018 08:06

Providing a premier hospitality experience in our properties, making our guest's experience first- class.

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job 

The role of Guest Services Specialist will assist in the efficient day to day operations of their assigned property, monitoring activities and troubleshooting issues as they occur.

Days/Hours: Monday-Friday 10:30am-7:00pm. Holidays and Weekends as scheduled.


Roles and Responsibilities:

• Manage guests arrival and check out process.
• Process guests move-in instructions and orientation process.
• Troubleshoot and Process Customer Service requests.
*Process after hours emergencies as needed. 
• Perform apartment inspections and follow company process.
• Perform apartment light maintenance as needed.
• Assist/process household items inventory control.
• Assist process of apartment key and access device control.
• Assist with handling/reporting/tracking information in company database.
• Provide coverage for team members as needed.

Education/Experience Required

High school Diploma or GED required, hospitality experience preferred. Bachelor's Degree in Hotel Management or Hospitality Training degree preferred but not required. Maintenance experience a plus. 

*Must be able to physically assist guest if necessary. 

What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Guest Service Specialist CA - Mountain View, CA

Providing a premier hospitality experience in our properties, making our guest's experience first- class.

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job 

The role of Guest Services Specialist will assist in the efficient day to day operations of their assigned property, monitoring activities and troubleshooting issues as they occur.

Days/Hours: Monday-Friday 10:30am-7:00pm. Holidays and Weekends as scheduled.


Roles and Responsibilities:

• Manage guests arrival and check out process.
• Process guests move-in instructions and orientation process.
• Troubleshoot and Process Customer Service requests.
*Process after hours emergencies as needed. 
• Perform apartment inspections and follow company process.
• Perform apartment light maintenance as needed.
• Assist/process household items inventory control.
• Assist process of apartment key and access device control.
• Assist with handling/reporting/tracking information in company database.
• Provide coverage for team members as needed.

Education/Experience Required

High school Diploma or GED required, hospitality experience preferred. Bachelor's Degree in Hotel Management or Hospitality Training degree preferred but not required. Maintenance experience a plus. 

*Must be able to physically assist guest if necessary. 

What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Job Details

Reference # 30683
Posted on 19 Nov 2018
Closes on 19 Dec 2018 08:06
Property name Churchill Living
Location(s) Mountain View, CA
City Name
Department Administration & General
Career level Experienced
Hours/Status Full-time
Pay range ($low) 22.0
Pay range ($high) 24.0
Bonuses
Benefits
More details (document)
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