Night Auditor - Orlando, FL 30720 https://inntrack.snaphire.com/job?jobmc=30720GOOGLE https://inntrack.snaphire.com/job?jobmc=30720GOOGLE
Careers at Marriott Orlando Downtown Marriott Orlando Downtown
Salary:

Location: Orlando, FL

Type of employment : OTHER

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 29 Aug 2018

Valid Through: 28 Sep 2018 15:42

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Night Auditor for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

We are on a Quest to find WILD Associates. Do you have:

  • A Wonderful Work Ethic with integrity, reliability, and a passion to excel?
  • An Inspiring and Innovative Spirit and enjoy working in an environment where you can share your creativity?
  • A Love for Learning, trying new things, and developing your career?
  • A Desire to Delight Guests and your fellow co-workers with your outgoing kindness and energy?

Then you may be the WILD associate to be part of our Team!

Our Night Auditor is our champion that we put our trust and confidence in to ensure our guests are cared for and the day's financial information is reviewed and reported throughout the night.  With the Night Auditor's eye for detail and their caring hospitality, we know that the hotel and our guests are in good hands all night.

Responsibilities:

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency.
  • Run the night audit final, after ensuring all revenue is in balance
  • Handle all unusual and/or emergency situations in accordance with the property procedures. Notify the General Manager of any unusual incidents or emergencies which occurred during the shift.
  • Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
  • Checks Front Desk log book for any special requests, problems, etc.
  • Greet and welcome all guests approaching the Front Desk in accordance with Marriott Brand standards.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Proactively recommend hotel services, facilities and provide hours of operation upon check-in.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Communicates all important information to following shift to ensure a smooth transition.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Log Book.
  • Be familiar with all in-house groups.
  • Completes all end of shift closing procedures and ensures that the cash drop is completed.

At Your Service Responsibilities:

  • Answer all calls promptly, in a courteous and hospitable manner.
  • Forward calls to the appropriate department or person.
  • Answer questions from guests on their reservations or bill.
  • Take order for fresh bites, and answer any questions. Enter into Micros ensuring the information is correct.
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
  • Assist guests with accessing the internet.
  • Process wake up calls per guest's request.
  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

 

Requirements:

  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 

Desired Qualifications

  • Previous Hotel and/or Customer Service experience.
  • Previous Hotel Front Desk or Night Auditor experience desired.
  • Must be flexible to working nights, weekends and holidays
  • Excellent communication skills

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

 

Night Auditor - Orlando, FL

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Night Auditor for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

We are on a Quest to find WILD Associates. Do you have:

  • A Wonderful Work Ethic with integrity, reliability, and a passion to excel?
  • An Inspiring and Innovative Spirit and enjoy working in an environment where you can share your creativity?
  • A Love for Learning, trying new things, and developing your career?
  • A Desire to Delight Guests and your fellow co-workers with your outgoing kindness and energy?

Then you may be the WILD associate to be part of our Team!

Our Night Auditor is our champion that we put our trust and confidence in to ensure our guests are cared for and the day's financial information is reviewed and reported throughout the night.  With the Night Auditor's eye for detail and their caring hospitality, we know that the hotel and our guests are in good hands all night.

Responsibilities:

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency.
  • Run the night audit final, after ensuring all revenue is in balance
  • Handle all unusual and/or emergency situations in accordance with the property procedures. Notify the General Manager of any unusual incidents or emergencies which occurred during the shift.
  • Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
  • Checks Front Desk log book for any special requests, problems, etc.
  • Greet and welcome all guests approaching the Front Desk in accordance with Marriott Brand standards.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Proactively recommend hotel services, facilities and provide hours of operation upon check-in.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Communicates all important information to following shift to ensure a smooth transition.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Log Book.
  • Be familiar with all in-house groups.
  • Completes all end of shift closing procedures and ensures that the cash drop is completed.

At Your Service Responsibilities:

  • Answer all calls promptly, in a courteous and hospitable manner.
  • Forward calls to the appropriate department or person.
  • Answer questions from guests on their reservations or bill.
  • Take order for fresh bites, and answer any questions. Enter into Micros ensuring the information is correct.
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
  • Assist guests with accessing the internet.
  • Process wake up calls per guest's request.
  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

 

Requirements:

  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 

Desired Qualifications

  • Previous Hotel and/or Customer Service experience.
  • Previous Hotel Front Desk or Night Auditor experience desired.
  • Must be flexible to working nights, weekends and holidays
  • Excellent communication skills

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

 

Job Details

Reference # 30720
Posted on 29 Aug 2018
Closes on 28 Sep 2018 15:42
Property name Marriott Orlando Downtown
Location(s) Orlando, FL
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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