Assistant Front Office Manager - Arlo SoHo - New York, NY 31071 https://inntrack.snaphire.com/job?jobmc=31071GOOGLE https://inntrack.snaphire.com/job?jobmc=31071GOOGLE
Careers at Arlo Hotels Arlo Hotels
Salary:

Location: New York, NY

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Experienced
Work Hours: Full-time

Date Posted: 04 Sep 2018

Valid Through: 04 Oct 2018 08:22

Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Assistant Front Office Manager

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….. 

What is an Assistant Front Office Manager responsible for.......

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Our Hotel: 

Arlo SoHo, situated on the corner of Hudson and Canal in the Hudson Square neighborhood of New York City, is a smartly designed 325-room hotel that offers a one-of-a-kind city experience. Our hotel features efficiently designed rooms with high end finishes and amenities. Guests will enjoy expansive public spaces to take morning meetings; a sunny outdoor courtyard to enjoy a coffee; Harold's ;a bustling 110-seat New American restaurant serving breakfast, lunch, and dinner, and a sprawling rooftop bar set against the backdrop of the Hudson River and the downtown cityscape. Arlo SoHo provides an authentic New York City experience in the Historic Printing District, that blends neighborhood charm with modern corporate headquarters, all steps from SoHo, Tribeca and West Village.

RESPONSIBILITIES AND AUTHORITIES:

  • Always treats guests with courtesy and respect in a variety of situations.
  • Displays honesty & integrity.
  • Oversees the Front Office Department - Lobby Hosts.
  • Conducts pre-shift meetings.
  • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
  • Motivates and develops team members.
  • Maximizes room sales, room revenue and profit.
  • Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

  • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
  • Embraces and effectively lives Arlo Hotels values and culture.
  • Assigns, coordinates, and supervises work activities of Lobby Hosts.
  • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
  • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
  • Conducts performance reviews with reporting team members.
  • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
  • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
  • Manages same day rooms inventory and rate yielding.
  • Takes personal responsibility for correcting service problems and creates memorable guest experiences.
  • Completes other duties as assigned by the Director of Front Office
  • Must be available for all shifts: Days, Nights and Overnights

Requirements:

Education:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Hospitality Diploma or Degree preferred
  • Minimum 2 - 3 years in a management position

Knowledge:

  • Hospitality or customer service
  • Opera experience.

Special Requirements:

  • Must be able stand for long periods of time.

Assistant Front Office Manager - Arlo SoHo - New York, NY

Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Assistant Front Office Manager

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….. 

What is an Assistant Front Office Manager responsible for.......

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Our Hotel: 

Arlo SoHo, situated on the corner of Hudson and Canal in the Hudson Square neighborhood of New York City, is a smartly designed 325-room hotel that offers a one-of-a-kind city experience. Our hotel features efficiently designed rooms with high end finishes and amenities. Guests will enjoy expansive public spaces to take morning meetings; a sunny outdoor courtyard to enjoy a coffee; Harold's ;a bustling 110-seat New American restaurant serving breakfast, lunch, and dinner, and a sprawling rooftop bar set against the backdrop of the Hudson River and the downtown cityscape. Arlo SoHo provides an authentic New York City experience in the Historic Printing District, that blends neighborhood charm with modern corporate headquarters, all steps from SoHo, Tribeca and West Village.

RESPONSIBILITIES AND AUTHORITIES:

  • Always treats guests with courtesy and respect in a variety of situations.
  • Displays honesty & integrity.
  • Oversees the Front Office Department - Lobby Hosts.
  • Conducts pre-shift meetings.
  • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
  • Motivates and develops team members.
  • Maximizes room sales, room revenue and profit.
  • Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

  • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
  • Embraces and effectively lives Arlo Hotels values and culture.
  • Assigns, coordinates, and supervises work activities of Lobby Hosts.
  • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
  • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
  • Conducts performance reviews with reporting team members.
  • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
  • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
  • Manages same day rooms inventory and rate yielding.
  • Takes personal responsibility for correcting service problems and creates memorable guest experiences.
  • Completes other duties as assigned by the Director of Front Office
  • Must be available for all shifts: Days, Nights and Overnights

Requirements:

Education:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Hospitality Diploma or Degree preferred
  • Minimum 2 - 3 years in a management position

Knowledge:

  • Hospitality or customer service
  • Opera experience.

Special Requirements:

  • Must be able stand for long periods of time.

Job Details

Reference # 31071
Posted on 04 Sep 2018
Closes on 04 Oct 2018 08:22
Property name Arlo Hotels
Location(s) New York, NY
City Name
Department Rooms
Career level Experienced
Hours/Status Full-time
Pay range ($low) 55000.0
Pay range ($high)
Bonuses No
Benefits Medical, Dental, Vision, 401k
More details (document)
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