Pro Shop - Crane's Landing Golf - Lincolnshire, IL 31075 https://inntrack.snaphire.com/job?jobmc=31075GOOGLE https://inntrack.snaphire.com/job?jobmc=31075GOOGLE
Careers at Lincolnshire Marriott Resort Lincolnshire Marriott Resort
Salary:

Location: Lincolnshire, IL

Type of employment : OTHER

Industry: Hospitality
Department: Food & Beverage
Career Level:
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 07 Sep 2018

Valid Through: 07 Oct 2018 06:47

JOB TITLE:                             PRO SHOP

JOB ACCOUNT #:                    64124041

DEPARTMENT:                       GOLF  

REPORTS TO:                         DIRECTOR OF GOLF

ISSUE DATE:                           JANUARY 1, 2017

 

 

PURPOSE AND PERFORMANCE GOALS

Preform highest level of customer service to Crane's Landing customers while they are checking in and paying for booked tee times.  Assist in maintaining golf shop to showcase & selling golf merchandise. Treat guest & fellow associates with respect and friendliness at all times. Follow the directions of the Director of Golf during normal shifts.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

 

Opening of operation:

  • Address and report any safety issues immediately. Safety is our first priority.
  • Disarm alarm and sign into time clock.
  • Count out golf shop and remote cash drawers.
  • Check tee sheet and prepare to handle reservations.

 

Customer Service:

  • Acknowledge and greet all customers by name when possible. Provide exceptional guest service.
  • Address and report any safety issues immediately. Safety is our first priority.
  • Answer phones before third ring and use proper etiquette.

 

Reservation & Tee Sheet Management:

  • Executing the correct technique in accepting reservations.
  • Collecting each customer's name, phone number, e-mail, credit card (optional depending on course policy), number of players in the group, their chosen time and the green fee price. You must charge the appropriate rate for every transaction.
  • Maximizing Revenue Management/Utilization techniques such as opening on time, selling open tee times, credit card guarantees, call backs, single golfer reservations and tournament/league play.
  • Ensure Complimentary Play Policy is followed and the daily tracking form complete.

 

Starting

  • Run efficient first tee by keeping a group on the tee, a group on deck and a group in the hole. Pair groups to a keep a foursome on the tee.
  • Assign group cart - record cart number on cart release and have guest sign. Do not allow more than 2 carts in a foursome or threesome.  Not more than 1 cart in a twosome.
  • Notify Player's Assistant and Management of anticipated pace of play issues or safety concerns. This includes any guests who may not be following rules or who may have had too much to drink.  Golfers are not allowed to bring their own alcohol on the course.

 

 

 

 

Merchandising:          

  • Promote products to members and guests.
  • Keep displays organized and clean. Dust daily.
  • Coordinate special orders.
  • Report shortages for re-orders

 

POS System:

  • Understand and apply system capabilities.
  • Understand function of system keyboard, communication with Manager Register, opening/closing procedures, tourney/league input and cash handling.

 

Closing of Operation:

  • Collect weekly SCORECARD information including Pace of Play
  • Count down remote drawers and golf shop drawer to set bank amount and store in safe.
  • Drop additional cash/checks in bottom safe.
  • Lock safe and leave drawer open overnight.
  • Straighten/stock merchandise and vacuum golf shop area.
  • Swipe out of time clock, secure alarm (if necessary) and lock door behind you.

 

Other contributions to team as necessary.

  • Assist other staff members with their duties including cart operations, food and beverage, etc...

 

ADDITIONAL DUTIES AND RESPONSIBILITIES

Work at multiple locations on the property. (The General, North, South, East golf courses)

 

SUPERVISORY RESPONSIBILITIES

Supervise 3-4 employees at any given time.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

 

EDUCATION AND/OR EXPERIENCE

Experience mixed with High School diploma or general education degree (GED) at minimum.  

 

LANGUAGE SKILLS

May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

 

MATHEMATICAL SKILLS

May be required: to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

 

REASONING ABILITY

 

May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid Driver's License
  • BASSET - Beverage Alcohol Seller and Server certificate preferred.

 

PHYSICAL DEMANDS

Frequently stands, walks, uses hands to finger, feel or handle, talks or hear.  Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.  Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

 

 

 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

 

Pro Shop - Crane's Landing Golf - Lincolnshire, IL

JOB TITLE:                             PRO SHOP

JOB ACCOUNT #:                    64124041

DEPARTMENT:                       GOLF  

REPORTS TO:                         DIRECTOR OF GOLF

ISSUE DATE:                           JANUARY 1, 2017

 

 

PURPOSE AND PERFORMANCE GOALS

Preform highest level of customer service to Crane's Landing customers while they are checking in and paying for booked tee times.  Assist in maintaining golf shop to showcase & selling golf merchandise. Treat guest & fellow associates with respect and friendliness at all times. Follow the directions of the Director of Golf during normal shifts.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

 

Opening of operation:

  • Address and report any safety issues immediately. Safety is our first priority.
  • Disarm alarm and sign into time clock.
  • Count out golf shop and remote cash drawers.
  • Check tee sheet and prepare to handle reservations.

 

Customer Service:

  • Acknowledge and greet all customers by name when possible. Provide exceptional guest service.
  • Address and report any safety issues immediately. Safety is our first priority.
  • Answer phones before third ring and use proper etiquette.

 

Reservation & Tee Sheet Management:

  • Executing the correct technique in accepting reservations.
  • Collecting each customer's name, phone number, e-mail, credit card (optional depending on course policy), number of players in the group, their chosen time and the green fee price. You must charge the appropriate rate for every transaction.
  • Maximizing Revenue Management/Utilization techniques such as opening on time, selling open tee times, credit card guarantees, call backs, single golfer reservations and tournament/league play.
  • Ensure Complimentary Play Policy is followed and the daily tracking form complete.

 

Starting

  • Run efficient first tee by keeping a group on the tee, a group on deck and a group in the hole. Pair groups to a keep a foursome on the tee.
  • Assign group cart - record cart number on cart release and have guest sign. Do not allow more than 2 carts in a foursome or threesome.  Not more than 1 cart in a twosome.
  • Notify Player's Assistant and Management of anticipated pace of play issues or safety concerns. This includes any guests who may not be following rules or who may have had too much to drink.  Golfers are not allowed to bring their own alcohol on the course.

 

 

 

 

Merchandising:          

  • Promote products to members and guests.
  • Keep displays organized and clean. Dust daily.
  • Coordinate special orders.
  • Report shortages for re-orders

 

POS System:

  • Understand and apply system capabilities.
  • Understand function of system keyboard, communication with Manager Register, opening/closing procedures, tourney/league input and cash handling.

 

Closing of Operation:

  • Collect weekly SCORECARD information including Pace of Play
  • Count down remote drawers and golf shop drawer to set bank amount and store in safe.
  • Drop additional cash/checks in bottom safe.
  • Lock safe and leave drawer open overnight.
  • Straighten/stock merchandise and vacuum golf shop area.
  • Swipe out of time clock, secure alarm (if necessary) and lock door behind you.

 

Other contributions to team as necessary.

  • Assist other staff members with their duties including cart operations, food and beverage, etc...

 

ADDITIONAL DUTIES AND RESPONSIBILITIES

Work at multiple locations on the property. (The General, North, South, East golf courses)

 

SUPERVISORY RESPONSIBILITIES

Supervise 3-4 employees at any given time.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

 

EDUCATION AND/OR EXPERIENCE

Experience mixed with High School diploma or general education degree (GED) at minimum.  

 

LANGUAGE SKILLS

May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

 

MATHEMATICAL SKILLS

May be required: to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

 

REASONING ABILITY

 

May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid Driver's License
  • BASSET - Beverage Alcohol Seller and Server certificate preferred.

 

PHYSICAL DEMANDS

Frequently stands, walks, uses hands to finger, feel or handle, talks or hear.  Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.  Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

 

 

 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

 

Job Details

Reference # 31075
Posted on 07 Sep 2018
Closes on 07 Oct 2018 06:47
Property name
Location(s) Lincolnshire, IL
City Name
Department Food & Beverage
Career level
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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