Front Desk Agent - Dallas, TX 31640 https://inntrack.snaphire.com/job?jobmc=31640GOOGLE https://inntrack.snaphire.com/job?jobmc=31640GOOGLE
Careers at DoubleTree by Hilton Dallas Near the Galleria DoubleTree by Hilton Dallas Near the Galleria
Salary:

Location: Dallas, TX

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level:
Work Hours: Full-time

Date Posted: 25 Sep 2018

Valid Through: 25 Oct 2018 09:07

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

ESSENTIAL FUNCTIONS:

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.

NON-ESSENTIAL FUNCTIONS:

  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

EOE M/F/D/V/SO

Front Desk Agent - Dallas, TX

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

ESSENTIAL FUNCTIONS:

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.

NON-ESSENTIAL FUNCTIONS:

  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

EOE M/F/D/V/SO

Job Details

Reference # 31640
Posted on 25 Sep 2018
Closes on 25 Oct 2018 09:07
Property name
Location(s) Dallas, TX
City Name
Department Rooms
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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