Housekeeping Supervisor - Richmond, CA 31780 https://inntrack.snaphire.com/job?jobmc=31780GOOGLE https://inntrack.snaphire.com/job?jobmc=31780GOOGLE
Careers at Courtyard by Marriott Richmond Berkeley. Courtyard by Marriott Richmond Berkeley.
Salary:

Location: Richmond, CA

Type of employment : OTHER

Industry: Hospitality
Department: Housekeeping
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 16 Aug 2018

Valid Through: 15 Oct 2018 18:20

HOUSEKEEPING TEAM LEADER/SUPERVISOR: The Housekeeping Team Leader/Supervisor is responsible for supervision of the Housekeeping department inclusive of inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Supervise and inspect the work of assigned room attendants and/or public area attendants and laundry area to ensure product quality standards are met, laundry and linen needs are maintained and that optimum service is provided to hotel guests according to hotel and company business objectives. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources-related actions. Alert management of potentially serious issues. Assist with scheduling and room assignments to ensure proper coverage. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. Promote teamwork and quality service through daily communication and coordination with other departments. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects and other duties as assigned. The Housekeeping Team Leader/Supervisor will report directly to the Executive Housekeeper.

 

QUALIFICATIONS:

  • High School Diploma or equivalent plus one or more years of supervisory experience, preferably in a hotel, or two years housekeeping experience as a team leader level.
  • Minimum of 1-year hotel experience is preferred and prior supervisory experience preferred.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated with ability to be flexible, goal oriented and self-directed. The job requirements of the successful candidate will be a self-starter with a strong eye for detail, results driven and possess strong interpersonal and administrative skills.
  • May be required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment and display hands on style of management.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel and Outlook is required, Power point is a plus.
  • Bilingual is a plus (The ability to communicate in both English and Spanish is preferred).
  • Must work well with others, be motivated, and display a positive energetic persona. This job requires ability to perform the following:
  • Carrying or lifting items weighing a minimum of 50 pounds and pushing and or pulling approximately 200 pounds
  • Constant Walking
  • Frequent standing and moving about the facility
  • Frequent handling of objects and equipment to maintain the facility
  • Frequent bending, stooping, and kneeling

Housekeeping Supervisor - Richmond, CA

HOUSEKEEPING TEAM LEADER/SUPERVISOR: The Housekeeping Team Leader/Supervisor is responsible for supervision of the Housekeeping department inclusive of inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Supervise and inspect the work of assigned room attendants and/or public area attendants and laundry area to ensure product quality standards are met, laundry and linen needs are maintained and that optimum service is provided to hotel guests according to hotel and company business objectives. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources-related actions. Alert management of potentially serious issues. Assist with scheduling and room assignments to ensure proper coverage. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. Promote teamwork and quality service through daily communication and coordination with other departments. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects and other duties as assigned. The Housekeeping Team Leader/Supervisor will report directly to the Executive Housekeeper.

 

QUALIFICATIONS:

  • High School Diploma or equivalent plus one or more years of supervisory experience, preferably in a hotel, or two years housekeeping experience as a team leader level.
  • Minimum of 1-year hotel experience is preferred and prior supervisory experience preferred.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated with ability to be flexible, goal oriented and self-directed. The job requirements of the successful candidate will be a self-starter with a strong eye for detail, results driven and possess strong interpersonal and administrative skills.
  • May be required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment and display hands on style of management.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel and Outlook is required, Power point is a plus.
  • Bilingual is a plus (The ability to communicate in both English and Spanish is preferred).
  • Must work well with others, be motivated, and display a positive energetic persona. This job requires ability to perform the following:
  • Carrying or lifting items weighing a minimum of 50 pounds and pushing and or pulling approximately 200 pounds
  • Constant Walking
  • Frequent standing and moving about the facility
  • Frequent handling of objects and equipment to maintain the facility
  • Frequent bending, stooping, and kneeling

Job Details

Reference # 31780
Posted on 16 Aug 2018
Closes on 15 Oct 2018 18:20
Property name
Location(s) Richmond, CA
City Name
Department Housekeeping
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low) 17.0
Pay range ($high) 19.0
Bonuses Yes
Benefits Great work environment, benefits and more!
More details (document)
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