BELLPERSON - Monterey, CA 31784 https://inntrack.snaphire.com/job?jobmc=31784GOOGLE https://inntrack.snaphire.com/job?jobmc=31784GOOGLE
Careers at InterContinental The Clement Monterey Hotel. InterContinental The Clement Monterey Hotel.
Salary:

Location: Monterey, CA

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Entry
Work Hours: Full-time

Date Posted: 16 Aug 2018

Valid Through: 15 Oct 2018 18:35

BELLPERSON: This position will assist the Personal Concierge in managing all aspects of the guest experience from personally greeting each guest and providing assistance with luggage and escorting guests to rooms and being available to assist the guest with all services/requests during their stay. Therefore, the person in this position is expected to be aware of arrivals by reviewing daily arrival lists and guest profiles, this includes identifying return guests and VIP's in advance. This position will assist with coordinating guest needs, requests, and inquiries to ensure superior service and value for our guests. Assists with the coordination of guest requests, including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest. In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company. Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel. This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays. The Bellperson will report to the General Manager.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure, meeting production schedules and time lines.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction  

JOB QUALIFICATIONS

  •  Minimum of three years in guest service related job, preferably in the Palo Alto Peninsula area.
  • 1-3 years previous experience in guest service or equivalent combination of education and experience (hotel experience required).
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions in the area along with outlying areas such as SF, Napa/Sonoma & Monterey/Carmel.
  • Ability to work a varied and flexible schedule is required
  • Bilingual is a plus.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, possess strong interpersonal and administrative skills and be a mentor.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attiude, enthusiasm and professionalism.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills.
  • Ability to work effectively in a team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must be results orientated with ability to be flexible.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.
  • Must have clear, concise verbal & written communication skills.
  • Must have a strong sense of confidentiality, honesty and urgency with respect to guest relations.

SAFETY AWARENESS

  • Comply with all safety requirements and regulations as dictated.
  • Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.

This job requires the ability to perform the following:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to clearly communicate verbally and in writing in English.
  • Frequently bending, stooping, and kneeling.
  • Constant standing and walking
  • Must be able to push/pull, lift a minimum of 75lbs.
  • Moving about the hotel and handling heavy items (i.e. luggage, carts, etc.)

 

NOTE: The Clement Palo Alto, (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

BELLPERSON - Monterey, CA

BELLPERSON: This position will assist the Personal Concierge in managing all aspects of the guest experience from personally greeting each guest and providing assistance with luggage and escorting guests to rooms and being available to assist the guest with all services/requests during their stay. Therefore, the person in this position is expected to be aware of arrivals by reviewing daily arrival lists and guest profiles, this includes identifying return guests and VIP's in advance. This position will assist with coordinating guest needs, requests, and inquiries to ensure superior service and value for our guests. Assists with the coordination of guest requests, including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest. In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company. Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel. This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays. The Bellperson will report to the General Manager.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure, meeting production schedules and time lines.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction  

JOB QUALIFICATIONS

  •  Minimum of three years in guest service related job, preferably in the Palo Alto Peninsula area.
  • 1-3 years previous experience in guest service or equivalent combination of education and experience (hotel experience required).
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions in the area along with outlying areas such as SF, Napa/Sonoma & Monterey/Carmel.
  • Ability to work a varied and flexible schedule is required
  • Bilingual is a plus.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, possess strong interpersonal and administrative skills and be a mentor.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attiude, enthusiasm and professionalism.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills.
  • Ability to work effectively in a team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must be results orientated with ability to be flexible.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.
  • Must have clear, concise verbal & written communication skills.
  • Must have a strong sense of confidentiality, honesty and urgency with respect to guest relations.

SAFETY AWARENESS

  • Comply with all safety requirements and regulations as dictated.
  • Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.

This job requires the ability to perform the following:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to clearly communicate verbally and in writing in English.
  • Frequently bending, stooping, and kneeling.
  • Constant standing and walking
  • Must be able to push/pull, lift a minimum of 75lbs.
  • Moving about the hotel and handling heavy items (i.e. luggage, carts, etc.)

 

NOTE: The Clement Palo Alto, (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Job Details

Reference # 31784
Posted on 16 Aug 2018
Closes on 15 Oct 2018 18:35
Property name
Location(s) Monterey, CA
City Name
Department Rooms
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits and more!
More details (document)
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