IT Helpdesk Administrator - Paramus, NJ 31949 https://inntrack.snaphire.com/job?jobmc=31949GOOGLE https://inntrack.snaphire.com/job?jobmc=31949GOOGLE
Careers at Churchill Living Churchill Living
Salary:

Location: Paramus, NJ

Type of employment : OTHER

Industry: Hospitality
Department: IT & Telecommunications
Career Level: Experienced
Work Hours: Full-time

Date Posted: 20 Sep 2018

Valid Through: 20 Oct 2018 13:20

About the Job 

Fast-paced housing and real estate services company with multiple locations on the east and west coast in need of an experienced Helpdesk Administrator for immediate placement.

The role of IT Helpdesk Administrator will be responsible for monitoring and troubleshooting all IT systems company wide. 

Days/Hours: Monday-Friday 9:00am-5:30pm, **3 rotating shifts are required from: 8am-4:30pm, 9am-5:30pm and 11:30am-8pm as well as rotating weekends on call 8am-8pm.

Roles and Responsibilities 

  • Troubleshooting software and hardware issues, escalating as needed
  • Patiently assist local and remote users with technical issues, both in person and by phone and email.
  • Perform general system maintenance
  • Maintain phone system, office equipment and IT storage room inventory
  • Manage Active Directory, Exchange, VMWare, Veeam, and Print Management
  • Interact with software and hardware vendors as well as consultants
  • Support IT staff
  • Manage and handle tickets and ticket system
  • Manage, maintain and troubleshoot Firewall and VPN
  • Train employees/agents in using IT related systems, creating training materials and documentation
  • Manage IT projects as assigned and directed

Education/ Experience Required 

Bachelor's degree (B.A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Knowledge of VMWare (virtualization concepts), Virtual Desktop Infrastructure (VMWare View),  Active Directory 2008 R2/2012 R2 and 2016, Exchange Server 2013 and 2016, Windows 7 and 10 and Office 2013/2016 are required. Knowledge of Mitel Telephony Products, Fortinet Firewalls, Airwatch and Teradici Zero Clients is a plus. 

Computer Skills -Exchange Server 2010/2013; Windows 10 and Office 2016 required; knowledge of VMWare ESX and VMWare View; knowledge of vRealize, Mitel Telephony products,  Fortinet Firewalls; Airwatch and Teradici PCo1P zero clients a plus      

Other Skills and Abilities - Must have the ability to work in a high pressure, fast-paced environment; demonstrate excellent communication and virtualization skills and provide customer support and troubleshooting skills with little or no supervision.  3+ years desktop support experience is required.

Additional Requirements 

Must be able to travel weekly to multiple offices in NYC, as well as staggered helpdesk hours between 8:00am and 8:00pm rotated among the team and assigned weekends on call.

What We Offer 

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.

EEO/AA Employer

IT Helpdesk Administrator - Paramus, NJ

About the Job 

Fast-paced housing and real estate services company with multiple locations on the east and west coast in need of an experienced Helpdesk Administrator for immediate placement.

The role of IT Helpdesk Administrator will be responsible for monitoring and troubleshooting all IT systems company wide. 

Days/Hours: Monday-Friday 9:00am-5:30pm, **3 rotating shifts are required from: 8am-4:30pm, 9am-5:30pm and 11:30am-8pm as well as rotating weekends on call 8am-8pm.

Roles and Responsibilities 

  • Troubleshooting software and hardware issues, escalating as needed
  • Patiently assist local and remote users with technical issues, both in person and by phone and email.
  • Perform general system maintenance
  • Maintain phone system, office equipment and IT storage room inventory
  • Manage Active Directory, Exchange, VMWare, Veeam, and Print Management
  • Interact with software and hardware vendors as well as consultants
  • Support IT staff
  • Manage and handle tickets and ticket system
  • Manage, maintain and troubleshoot Firewall and VPN
  • Train employees/agents in using IT related systems, creating training materials and documentation
  • Manage IT projects as assigned and directed

Education/ Experience Required 

Bachelor's degree (B.A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Knowledge of VMWare (virtualization concepts), Virtual Desktop Infrastructure (VMWare View),  Active Directory 2008 R2/2012 R2 and 2016, Exchange Server 2013 and 2016, Windows 7 and 10 and Office 2013/2016 are required. Knowledge of Mitel Telephony Products, Fortinet Firewalls, Airwatch and Teradici Zero Clients is a plus. 

Computer Skills -Exchange Server 2010/2013; Windows 10 and Office 2016 required; knowledge of VMWare ESX and VMWare View; knowledge of vRealize, Mitel Telephony products,  Fortinet Firewalls; Airwatch and Teradici PCo1P zero clients a plus      

Other Skills and Abilities - Must have the ability to work in a high pressure, fast-paced environment; demonstrate excellent communication and virtualization skills and provide customer support and troubleshooting skills with little or no supervision.  3+ years desktop support experience is required.

Additional Requirements 

Must be able to travel weekly to multiple offices in NYC, as well as staggered helpdesk hours between 8:00am and 8:00pm rotated among the team and assigned weekends on call.

What We Offer 

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.

EEO/AA Employer

Job Details

Reference # 31949
Posted on 20 Sep 2018
Closes on 20 Oct 2018 13:20
Property name Churchill Living
Location(s) Paramus, NJ
City Name
Department IT & Telecommunications
Career level Experienced
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high) 31.0
Bonuses Yes
Benefits $350 stipend for “on-call” weekends.
More details (document)
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