Front Office Manager - Palo Alto, CA 32045 https://inntrack.snaphire.com/job?jobmc=32045GOOGLE https://inntrack.snaphire.com/job?jobmc=32045GOOGLE
Careers at Sheraton Palo Alto. Sheraton Palo Alto.
Salary:

Location: Palo Alto, CA

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Experienced, Management
Work Hours: Full-time

Date Posted: 23 Aug 2018

Valid Through: 15 Jan 2019 17:55

FRONT OFFICE MANAGER: To provide leadership and supervision for the front office operating departments including; Front Desk and Night Audit Staff. This position manages all aspects of the front office areas. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Must manage the day-to-day activities of the Front Office staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Housekeeping Management, etc.). The Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings/nights, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans, which support the overall objectives of the hotel. The Front Office Manager will report directly to the General Manager.

QUALIFICATIONS:

  • Some college plus 3 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of Galaxy and Light Speed is preferred
  • Must work well with others, be motivated, and display a positive energetic demeanor.

 

Front Office Manager - Palo Alto, CA

FRONT OFFICE MANAGER: To provide leadership and supervision for the front office operating departments including; Front Desk and Night Audit Staff. This position manages all aspects of the front office areas. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Must manage the day-to-day activities of the Front Office staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Housekeeping Management, etc.). The Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings/nights, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans, which support the overall objectives of the hotel. The Front Office Manager will report directly to the General Manager.

QUALIFICATIONS:

  • Some college plus 3 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of Galaxy and Light Speed is preferred
  • Must work well with others, be motivated, and display a positive energetic demeanor.

 

Job Details

Reference # 32045
Posted on 23 Aug 2018
Closes on 15 Jan 2019 17:55
Property name
Location(s) Palo Alto, CA
City Name
Department Rooms
Career level Experienced, Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus plan and more!
More details (document)
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