Hospitality Specialist - Palo Alto, CA 32084 https://inntrack.snaphire.com/job?jobmc=32084GOOGLE https://inntrack.snaphire.com/job?jobmc=32084GOOGLE
Careers at The Clement Hotel Palo Alto. The Clement Hotel Palo Alto.
Salary: 18.0 HOUR USD

Location: Palo Alto, CA 711 El Camino REal Palo Alto CA 94301 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level: Experienced
Work Hours: Full-time

Date Posted: 24 Aug 2018

Valid Through: 30 Nov 2018 14:50

HOSPITALITY SPECIALIST: The Hospitality Specialist will primarily be responsible for assisting the guest in the area of Food and Beverage Hospitality service on both the AM and PM shifts throughout the hotel. This position will be responsible for assisting in the Dining Room and Living Room with setting tables, serving food and beverage, clearing tables, and providing other assistance to guests as requested. Other areas of responsibility will include food and beverage service in the board room, terrace and pool deck areas. The Hospitality Specialist will also assist the Culinary Concierge in the kitchen area with maintaining the cleanliness of the kitchen, to include clearing counters, washing dishes, running food, etc. This position will also stock and maintain food and beverage items in the guest pantry, and assist with the preparation and delivery of guest amenities. The Hospitality Specialist will serve as a support to the Guest Experience Specialist in the areas of coordinating guests' needs, requests, and inquiries to ensure superior service and value. Perform other duties as assigned such as providing luggage and assistance, and ensuring that the appearance of the dining room and lobby area reflects highly on the hotel and company. Other duties will include, but are not limited to set-up of private dining functions and meetings and other special requests/projects as assigned. The Hospitality Specialist will be expected to take special care in observing/identifying and noting special guest preferences (i.e. food, beverage, interests, etc.) through personal interactions, and updating the guest profiles in Light speed as necessary. The Hospitality Specialist will report to the General Manager.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for service, clean-up and delivery of food items to guests.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

JOB QUALIFICATIONS

  • Must have 1-2years previous experience in guest service related experience (preferably in the Palo Alto Peninsula area). Previous Food and Beverage experience is a plus.
  • Must be organized and able to handle multiple tasks simultaneously.
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, and professionalism.
  • Must be able to communicate clearly in English.
  • Must be able to read/write in English and have a basic understanding of math, as these skills are utilized often when reading inventory sheets, completing checklists, preparing/delivering amenities.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Ability to work effectively in a team environment.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.

 

Hospitality Specialist - Palo Alto, CA

HOSPITALITY SPECIALIST: The Hospitality Specialist will primarily be responsible for assisting the guest in the area of Food and Beverage Hospitality service on both the AM and PM shifts throughout the hotel. This position will be responsible for assisting in the Dining Room and Living Room with setting tables, serving food and beverage, clearing tables, and providing other assistance to guests as requested. Other areas of responsibility will include food and beverage service in the board room, terrace and pool deck areas. The Hospitality Specialist will also assist the Culinary Concierge in the kitchen area with maintaining the cleanliness of the kitchen, to include clearing counters, washing dishes, running food, etc. This position will also stock and maintain food and beverage items in the guest pantry, and assist with the preparation and delivery of guest amenities. The Hospitality Specialist will serve as a support to the Guest Experience Specialist in the areas of coordinating guests' needs, requests, and inquiries to ensure superior service and value. Perform other duties as assigned such as providing luggage and assistance, and ensuring that the appearance of the dining room and lobby area reflects highly on the hotel and company. Other duties will include, but are not limited to set-up of private dining functions and meetings and other special requests/projects as assigned. The Hospitality Specialist will be expected to take special care in observing/identifying and noting special guest preferences (i.e. food, beverage, interests, etc.) through personal interactions, and updating the guest profiles in Light speed as necessary. The Hospitality Specialist will report to the General Manager.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for service, clean-up and delivery of food items to guests.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

JOB QUALIFICATIONS

  • Must have 1-2years previous experience in guest service related experience (preferably in the Palo Alto Peninsula area). Previous Food and Beverage experience is a plus.
  • Must be organized and able to handle multiple tasks simultaneously.
  • Ability to stay well informed and knowledgeable about all hotel and local activities, restaurants, services and other attractions.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, and professionalism.
  • Must be able to communicate clearly in English.
  • Must be able to read/write in English and have a basic understanding of math, as these skills are utilized often when reading inventory sheets, completing checklists, preparing/delivering amenities.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Ability to work effectively in a team environment.
  • Must be guest service focused and understand expectations of hospitality demands.
  • Must exude a professional demeanor and appearance.
  • Must be results orientated and possess a "can do" attitude.

 

Job Details

Reference # 32084
Posted on 24 Aug 2018
Closes on 30 Nov 2018 14:50
Property name
Location(s) Palo Alto, CA
City Name
Department Food & Beverage
Career level Experienced
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus plan and more!
More details (document)
This site is powered by SnapHire (www.snaphire.com)