Front Desk Supervisor - Edgewater, NJ 32103 https://inntrack.snaphire.com/job?jobmc=32103GOOGLE https://inntrack.snaphire.com/job?jobmc=32103GOOGLE
Careers at iConnect iConnect
Salary: YEAR USD

Location: Edgewater, NJ USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 25 Aug 2018

Valid Through: 24 Sep 2018 15:15

Front Desk Supervisor Job Summary

We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Front Desk Agent Job Duties and Responsibilities

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Assist with and book tours and activities for guests
  • Maintain a friendly, personable disposition

Front Desk Agent Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

Education

High School 

Front Desk Supervisor - Edgewater, NJ

Front Desk Supervisor Job Summary

We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Front Desk Agent Job Duties and Responsibilities

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Assist with and book tours and activities for guests
  • Maintain a friendly, personable disposition

Front Desk Agent Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

Education

High School 

Job Details

Reference # 32103
Posted on 25 Aug 2018
Closes on 24 Sep 2018 15:15
Property name
Location(s) Edgewater, NJ
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low) 10.0
Pay range ($high) 12.0
Bonuses No
Benefits
More details (document)
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