Receptionist and Sales Admin - Waterloo, ON 32172 https://inntrack.snaphire.com/job?jobmc=32172GOOGLE https://inntrack.snaphire.com/job?jobmc=32172GOOGLE
Careers at U Plus Residence U Plus Residence
Salary: 14.0 17.0 HOUR CAD

Location: Waterloo, ON 321 Spruce St Waterloo Ontario N2L 3M6 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 27 Aug 2018

Valid Through: 26 Sep 2018 15:34

Position Summary: Reporting to the Operation Manager, the Front Desk Receptionist is required to deliver an excellent customer service to our guests. Candidate must have hospitality attitude, strong problem solving skills and customer service oriented sprits.  

 

Responsibilities:

  • Maintain an inventory and room status of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Process group arrivals and departures
  • Reserve, cancel and modify room reservations
  • Process telephone calls on a multi-line switchboard
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guest departures, calculate charges and receive payments
  • Maintain occupancy statistics
  • Balance cash and complete cash reports and related forms
  • Clerical duties (i.e. filing, faxing, photocopying)
  • Follow emergency and safety procedures
  • Available for all shifts including weekends and holidays as this is a 24/7 operation
  • Other jobs assigned by management

 

 

Skills/ Experience:

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Customer service experience
  • Excellent communication and interpersonal skills
  • Problem solving skills and critical thinking
  • Excellent attention to detail
  • Organized and able to follow direction
  • A fast learner able to multi-task and handle a busy environment
  • Able to work individually as well as in a team
  • Able to work with minimal supervision
  • Able to make decisions and take initiative
  • Basic computer literacy and willingness to learn using new software

Receptionist and Sales Admin - Waterloo, ON

Position Summary: Reporting to the Operation Manager, the Front Desk Receptionist is required to deliver an excellent customer service to our guests. Candidate must have hospitality attitude, strong problem solving skills and customer service oriented sprits.  

 

Responsibilities:

  • Maintain an inventory and room status of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Process group arrivals and departures
  • Reserve, cancel and modify room reservations
  • Process telephone calls on a multi-line switchboard
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guest departures, calculate charges and receive payments
  • Maintain occupancy statistics
  • Balance cash and complete cash reports and related forms
  • Clerical duties (i.e. filing, faxing, photocopying)
  • Follow emergency and safety procedures
  • Available for all shifts including weekends and holidays as this is a 24/7 operation
  • Other jobs assigned by management

 

 

Skills/ Experience:

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Customer service experience
  • Excellent communication and interpersonal skills
  • Problem solving skills and critical thinking
  • Excellent attention to detail
  • Organized and able to follow direction
  • A fast learner able to multi-task and handle a busy environment
  • Able to work individually as well as in a team
  • Able to work with minimal supervision
  • Able to make decisions and take initiative
  • Basic computer literacy and willingness to learn using new software

Job Details

Reference # 32172
Posted on 27 Aug 2018
Closes on 26 Sep 2018 15:34
Property name U Plus Residence
Location(s) Waterloo, ON
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low) 14.0
Pay range ($high) 17.0
Bonuses Yes
Benefits Group Benefit
More details (document) JD-Front Desk (Waterloo).doc
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