Experienced Hotel Front Desk (Guest Services) - Laguna Beach, CA 32240 https://inntrack.snaphire.com/job?jobmc=32240GOOGLE https://inntrack.snaphire.com/job?jobmc=32240GOOGLE
Careers at Capri Laguna Capri Laguna
Salary: 12.0 17.0 HOUR USD

Location: Laguna Beach, CA 1441 South Coast Highway Laguna Beach CA 92651 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Experienced
Work Hours: Full-time

Date Posted: 04 Oct 2018

Valid Through: 20 Dec 2018 10:35

Job Purpose:  Our job isn't just about giving guests a smooth check-in and check-out and a clean room. Instead, we want to build an experience that is memorable and unique. Our Front Desk Team delivers a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. 

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions as appropriate.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. 
  5. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  6. Take the initiative to greet guests in a friendly and warm manner.
  7. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Experience

Minimum 2 years hospitality or front office experience required.  Applicants with less than 2 years experience need not apply.

Experienced Hotel Front Desk (Guest Services) - Laguna Beach, CA

Job Purpose:  Our job isn't just about giving guests a smooth check-in and check-out and a clean room. Instead, we want to build an experience that is memorable and unique. Our Front Desk Team delivers a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. 

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions as appropriate.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. 
  5. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  6. Take the initiative to greet guests in a friendly and warm manner.
  7. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Experience

Minimum 2 years hospitality or front office experience required.  Applicants with less than 2 years experience need not apply.

Job Details

Reference # 32240
Posted on 04 Oct 2018
Closes on 20 Dec 2018 10:35
Property name Capri Laguna on the Beach
Location(s) Laguna Beach, CA
City Name
Department Rooms
Career level Experienced
Hours/Status Full-time
Pay range ($low) 12.0
Pay range ($high) 17.0
Bonuses Yes
Benefits 401K, Health Insurance, Liberal Incentive Program, Vacation Pay
More details (document)
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