Guest Services / Front Desk Manager - East Hampton, NY 32244 https://inntrack.snaphire.com/job?jobmc=32244GOOGLE https://inntrack.snaphire.com/job?jobmc=32244GOOGLE
Careers at Journey East Hampton Journey East Hampton
Salary: YEAR USD

Location: East Hampton, NY 490 Pantigo Road East Hampton NY 11937 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Management
Work Hours: Full-time

Date Posted: 29 Aug 2018

Valid Through: 28 Sep 2018 08:52

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, and guest accounting so as to maintain established operational standards and maximize profits of the hotel. 

Job Responsibilities: 

  1. Reports directly to Hotel General Manager. 
  2. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  3. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  4. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  5. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  6. Manage the reservation function to maintain highest possible room occupancy and average daily rate.
  7. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  8. Receive departmental related guest complaints and ensures corrective action is taken.
  9. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  10. Other duties as assigned by General Manager.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1-year Management experience, plus 1-year experience on Night Audit along with 2-years experience in Front Desk operations and/or an equivalent combination of education and experience.

Licenses/Certifications

N/A

Guest Services / Front Desk Manager - East Hampton, NY

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, and guest accounting so as to maintain established operational standards and maximize profits of the hotel. 

Job Responsibilities: 

  1. Reports directly to Hotel General Manager. 
  2. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  3. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  4. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  5. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  6. Manage the reservation function to maintain highest possible room occupancy and average daily rate.
  7. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  8. Receive departmental related guest complaints and ensures corrective action is taken.
  9. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  10. Other duties as assigned by General Manager.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field.

Experience

Minimum 1-year Management experience, plus 1-year experience on Night Audit along with 2-years experience in Front Desk operations and/or an equivalent combination of education and experience.

Licenses/Certifications

N/A

Job Details

Reference # 32244
Posted on 29 Aug 2018
Closes on 28 Sep 2018 08:52
Property name
Location(s) East Hampton, NY
City Name
Department Rooms
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Must have a flexiable shift as hours and days will vary.
More details (document)
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