General Manager - Metairie, LA 32250 https://inntrack.snaphire.com/job?jobmc=32250GOOGLE https://inntrack.snaphire.com/job?jobmc=32250GOOGLE
Careers at Baywood Hotels Baywood Hotels
Salary: YEAR USD

Location: Metairie, LA 2710 Severn Ave Metairie LA 70002 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management, Executive
Work Hours: Full-time

Date Posted: 29 Aug 2018

Valid Through: 28 Sep 2018 10:01

Be...

  • an Innovator
  • a Motivator
  • a Leader
  • a Team Player

Most of all,

  • Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.   Get to know us at www.baywoodhotels.com and discover why we believe "It's Better at Baywood!"

Join us as the General Manager at our brand new Fairfield Inn & Suites Metairie located at 2710 Severn Avenue, Metairie, LA 70002.

Experience:

  • Minimum of 2 years experience as a General Manager in similar type & size hotel
  • 2 years additional management experience (of which 1 year is in hotels)
  • Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
  • Local market experience preferred
  • Marriott experience preferred
  • New Opening experience a plus

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance.  Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
  • Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Baywood Hotels
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
  • Participates in the BEAR (Baywood Hotels' Education And Reach Initiatives) activities and other company-sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels associates   
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
  • Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

  • Attends annually a minimum of one advanced management training seminar
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a 'Baywood Ambassador' who:

  • Maintains a professional image, including grooming, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when appropriate
  • Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
  • Additional duties may be added at any time at the discretion of management

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing
  • Brand General Manager certification preferred

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Baywood Hotels' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (M3, PMS)  
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred

Physical Demands

  • Walking and Standing: 45 -55%
  • Sitting: up to 50%
  • Bending, Stooping, Reaching: Occasionally
  • Lifting, Push/Pull: 40 lbs infrequently
  • Driving: Occasionally
  • Traveling: Infrequently

Environmental Conditions:

  • Inside: Protection from weather conditions, but not necessarily from temperature changes.
  • Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.

General Manager - Metairie, LA

Be...

  • an Innovator
  • a Motivator
  • a Leader
  • a Team Player

Most of all,

  • Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.   Get to know us at www.baywoodhotels.com and discover why we believe "It's Better at Baywood!"

Join us as the General Manager at our brand new Fairfield Inn & Suites Metairie located at 2710 Severn Avenue, Metairie, LA 70002.

Experience:

  • Minimum of 2 years experience as a General Manager in similar type & size hotel
  • 2 years additional management experience (of which 1 year is in hotels)
  • Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
  • Local market experience preferred
  • Marriott experience preferred
  • New Opening experience a plus

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance.  Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
  • Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Baywood Hotels
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
  • Participates in the BEAR (Baywood Hotels' Education And Reach Initiatives) activities and other company-sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels associates   
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
  • Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

  • Attends annually a minimum of one advanced management training seminar
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a 'Baywood Ambassador' who:

  • Maintains a professional image, including grooming, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when appropriate
  • Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
  • Additional duties may be added at any time at the discretion of management

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing
  • Brand General Manager certification preferred

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Baywood Hotels' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (M3, PMS)  
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred

Physical Demands

  • Walking and Standing: 45 -55%
  • Sitting: up to 50%
  • Bending, Stooping, Reaching: Occasionally
  • Lifting, Push/Pull: 40 lbs infrequently
  • Driving: Occasionally
  • Traveling: Infrequently

Environmental Conditions:

  • Inside: Protection from weather conditions, but not necessarily from temperature changes.
  • Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.

Job Details

Reference # 32250
Posted on 29 Aug 2018
Closes on 28 Sep 2018 10:01
Property name Fairfield Inn & Suites Metairie (Opening 2019)
Location(s) Metairie, LA
City Name
Department Administration & General
Career level Management, Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Medical, Dental, and Vision options, 401k, PTO, Hotel Discounts
More details (document)
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