Guest Services Representative - Miami, FL 32350 https://inntrack.snaphire.com/job?jobmc=32350GOOGLE https://inntrack.snaphire.com/job?jobmc=32350GOOGLE
Careers at DoubleTree by Hilton Hotel Miami Airport Convention Center DoubleTree by Hilton Hotel Miami Airport Convention Center
Salary: YEAR USD

Location: Miami, FL 711 NW 72 Avenue Miami FL 33125 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level:
Work Hours: Full-time

Date Posted: 31 Aug 2018

Valid Through: 30 Sep 2018 11:43

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Guest Services Representative - Miami, FL

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Job Details

Reference # 32350
Posted on 31 Aug 2018
Closes on 30 Sep 2018 11:43
Property name
Location(s) Miami, FL
City Name
Department Rooms
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits We offer excellent benefits to include; Medical, Dental, STD,LTD, 401k, Paid Vacations, Paid Holidays, Free Team Member Meal and Free Parking.
More details (document)
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