Community Concierge - Clermont, FL 32474 https://inntrack.snaphire.com/job?jobmc=32474GOOGLE https://inntrack.snaphire.com/job?jobmc=32474GOOGLE
Careers at Allegro Senior Living LLC Allegro Senior Living LLC
Salary: YEAR USD

Location: Clermont, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 04 Sep 2018

Valid Through: 04 Oct 2018 14:09

The Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri, with a home office in St. Louis, MO. 

Our Community

Nestled in the rolling hills of central Florida, Crane's View Lodge offers a retreat to an uplifting lifestyle in the picturesque town of Clermont. Designed with the rustic warmth of a wilderness lodge, we serve residents in the region surrounding Clermont, Minneola, Leesburg, Winter Garden and Windermere.  Crane's View Lodge Assisted Living and Memory Care offers a remarkable lifestyle of comfort, warmth and care that our residents deserve. We invite you to discover the caring, engaging and uplifting way of life at Crane's View Lodge.

The Role

 The Community Concierge is responsible for ensuring the consistent delivery of customer service to every resident and family member of the Community. The goal is to meet the highest hospitality and customer service standards of the Company. The Community Concierge should proactively anticipate needs of residents as well as addressing their immediate requests in a timely fashion.

 Areas of Responsibility:

 

 

 Arrange for special requests from residents and their family members including information, directions, reservations, and ground transportation for local and regional events, attractions, and activities. This includes transportation of residents to scheduled physician appointments.

  • Assist Lifestyle Director (LD) with transportation arrangements, to include scheduling, tracking transportation charges, and vehicle maintenance.
  • Monitor and track all transportation charges as directed.
  • At the direction of the LD, provide transportation charges to Business Office Manager for resident billing.
  • Must know and follow all guidelines in the Vehicles policy.
  • Coordinate Community transportation services ensuring the maintenance of the vehicles and adherence to the transportation budget and expenditures as directed.
  • Establish working relationships with area contacts to provide first-hand knowledge of local and regional events, attractions, and activities to stimulate and enhance the quality of life for our residents.
  • Continually update and publicize outside local and regional events.
  • Get input from residents concerning their lifestyle, dining, and activity preferences.
  • Assist residents in the mailing of letters and packages.
  • Arrange for dry cleaning pick up and delivery.
  • Maintain and make available pharmacy/medical contact information to assist residents in the delivery of prescription and other medical needs.
  • Act as first point of contact for any independent living resident concerns and confer with the Executive Director regarding resolution.
  • Assist residents with Housekeeping, Maintenance, Dining, and transportation services and other personal needs.
  • Notify Hospitality Committee of new resident arrivals to ensure proper welcoming.
  • Ensure readiness of apartment day of move-in with a final inspection. This includes arrangements of an appropriate move-in gift for the new resident.
  • Make welcome arrangements for first-day move-in for new resident to include introduction to other residents, dining plans with family members and selected current residents, etc.
  • Orient new residents to the Community, including review of resident handbook with new resident.
  • Assign and coordinate parking for residents. Apply parking tickets when necessary.
  • Promote current and future resident activities both within the Community and outside the Community as directed.
  • Appropriately recognize residents' birthdays.
  • In conjunction with LD and other Department Heads, plan and organize block/floor parties

 Schedule visits to residents who are confined to their apartment temporarily due to illness and make sure tray service and other services are provided for them.

  • Follow up with residents when returning home from hospitals, clinics, or other health care centers after illness or other significant life events. Notify appropriate departments of any discharges from hospital or re-admission to the Community from higher level of care facility, hospital or clinic. Provide and maintain list of outside services available to assist residents.
  • Must maintain a clean and neat working environment.
  • Assist Sales & Marketing with independent living prospect tours when needed.
  • Conduct walk-through inspection of apartments for damages after residents move out using the Move-In/Move-Out Condition form.
  • Monitor all lost and found items and maintain an inventory log of such items.
  • Attend and participate in all meetings and training as required by Company policy and the Lifestyle Director.
  • Maintain high standards of personal appearance and grooming, which include wearing proper attire and a name tag when on duty.
  • Be constantly watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the Lifestyle Director or Resident Services Director following the Company policies and procedures.
  • Report all deferred maintenance, vandalism or hazardous situation to the Lifestyle Director as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
  • Other duties as assigned.

 

 

Working Conditions (travel, hours, environment):

  • Able to work full time, including some weekend and evening hours.

 

Special Requirements/Certifications:

  • Must be a minimum of 18 years of age.
  • Minimum high school diploma or equivalent.
  • At least one (1) year of related customer service experience.
  • Excellent verbal, written and telephone communication skills essential.
  • Must have working knowledge of appropriate Microsoft Office programs.
  • Must pay attention to detail, be energetic and enthusiastic, displaying a positive demeanor by being gracious, attentive, courteous and service-oriented always to residents, family members, and fellow associates.
  • Must be a problem solver. Ability to multi-task is essential.
  • Must have a positive Criminal Background Screening

 Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.

  • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
  • Must have a means of transportation.
  • Must possess a valid driver's license for the state where the vehicle is operated. CDL with passenger endorsement preferred.
  • Must have an acceptable Department of Motor Vehicle (DMV) record.
  • Must be insurable by the Community's automobile insurance carrier.
  • Must not have the following:
  • Driver's license denied or revoked within the last three (3) years.
  • Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.
  • Any major DMV citation in the last five (5) years. Major citations include, but are not limited to: DUI, DWI, speeding more than 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any citation punishable by incarceration.
  • Two (2) or more at fault accidents within the last three (3) years.
  • Three (3) or more moving violations within the last five (5) years.
  • Must be able to pass a driving safety test while driving the Community vehicle.
  • Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they can operate the assigned vehicle. This documentation must be renewed every year.

Physical/Sensory Requirements (with or without reasonable accommodation):

  • Able to lift and carry loads up to 30 pounds;
  • Able to walk, reach, sit, stoop, kneel, crouch, crawl and stand for extended periods of time;
  • Able to grasp, with fine hand coordination;
  • Able to push and pull;
  • Able to distinguish smells, tastes and temperatures;
  • Able to read and write;
  • Able to communicate with residents, families, and personnel;
  • Able to remain calm under stressful conditions;
  • Able to hear and respond to emergency and resident call systems;
  • Able to assist residents on and off/in and out of community vehicle(s) and load and unload

 

  • The Community is a drug free workplace; employees are subject to adherence to the Company Drug Free Workplace policy. EOE M/F


 

Community Concierge - Clermont, FL

The Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri, with a home office in St. Louis, MO. 

Our Community

Nestled in the rolling hills of central Florida, Crane's View Lodge offers a retreat to an uplifting lifestyle in the picturesque town of Clermont. Designed with the rustic warmth of a wilderness lodge, we serve residents in the region surrounding Clermont, Minneola, Leesburg, Winter Garden and Windermere.  Crane's View Lodge Assisted Living and Memory Care offers a remarkable lifestyle of comfort, warmth and care that our residents deserve. We invite you to discover the caring, engaging and uplifting way of life at Crane's View Lodge.

The Role

 The Community Concierge is responsible for ensuring the consistent delivery of customer service to every resident and family member of the Community. The goal is to meet the highest hospitality and customer service standards of the Company. The Community Concierge should proactively anticipate needs of residents as well as addressing their immediate requests in a timely fashion.

 Areas of Responsibility:

 

 

 Arrange for special requests from residents and their family members including information, directions, reservations, and ground transportation for local and regional events, attractions, and activities. This includes transportation of residents to scheduled physician appointments.

  • Assist Lifestyle Director (LD) with transportation arrangements, to include scheduling, tracking transportation charges, and vehicle maintenance.
  • Monitor and track all transportation charges as directed.
  • At the direction of the LD, provide transportation charges to Business Office Manager for resident billing.
  • Must know and follow all guidelines in the Vehicles policy.
  • Coordinate Community transportation services ensuring the maintenance of the vehicles and adherence to the transportation budget and expenditures as directed.
  • Establish working relationships with area contacts to provide first-hand knowledge of local and regional events, attractions, and activities to stimulate and enhance the quality of life for our residents.
  • Continually update and publicize outside local and regional events.
  • Get input from residents concerning their lifestyle, dining, and activity preferences.
  • Assist residents in the mailing of letters and packages.
  • Arrange for dry cleaning pick up and delivery.
  • Maintain and make available pharmacy/medical contact information to assist residents in the delivery of prescription and other medical needs.
  • Act as first point of contact for any independent living resident concerns and confer with the Executive Director regarding resolution.
  • Assist residents with Housekeeping, Maintenance, Dining, and transportation services and other personal needs.
  • Notify Hospitality Committee of new resident arrivals to ensure proper welcoming.
  • Ensure readiness of apartment day of move-in with a final inspection. This includes arrangements of an appropriate move-in gift for the new resident.
  • Make welcome arrangements for first-day move-in for new resident to include introduction to other residents, dining plans with family members and selected current residents, etc.
  • Orient new residents to the Community, including review of resident handbook with new resident.
  • Assign and coordinate parking for residents. Apply parking tickets when necessary.
  • Promote current and future resident activities both within the Community and outside the Community as directed.
  • Appropriately recognize residents' birthdays.
  • In conjunction with LD and other Department Heads, plan and organize block/floor parties

 Schedule visits to residents who are confined to their apartment temporarily due to illness and make sure tray service and other services are provided for them.

  • Follow up with residents when returning home from hospitals, clinics, or other health care centers after illness or other significant life events. Notify appropriate departments of any discharges from hospital or re-admission to the Community from higher level of care facility, hospital or clinic. Provide and maintain list of outside services available to assist residents.
  • Must maintain a clean and neat working environment.
  • Assist Sales & Marketing with independent living prospect tours when needed.
  • Conduct walk-through inspection of apartments for damages after residents move out using the Move-In/Move-Out Condition form.
  • Monitor all lost and found items and maintain an inventory log of such items.
  • Attend and participate in all meetings and training as required by Company policy and the Lifestyle Director.
  • Maintain high standards of personal appearance and grooming, which include wearing proper attire and a name tag when on duty.
  • Be constantly watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the Lifestyle Director or Resident Services Director following the Company policies and procedures.
  • Report all deferred maintenance, vandalism or hazardous situation to the Lifestyle Director as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
  • Other duties as assigned.

 

 

Working Conditions (travel, hours, environment):

  • Able to work full time, including some weekend and evening hours.

 

Special Requirements/Certifications:

  • Must be a minimum of 18 years of age.
  • Minimum high school diploma or equivalent.
  • At least one (1) year of related customer service experience.
  • Excellent verbal, written and telephone communication skills essential.
  • Must have working knowledge of appropriate Microsoft Office programs.
  • Must pay attention to detail, be energetic and enthusiastic, displaying a positive demeanor by being gracious, attentive, courteous and service-oriented always to residents, family members, and fellow associates.
  • Must be a problem solver. Ability to multi-task is essential.
  • Must have a positive Criminal Background Screening

 Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.

  • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
  • Must have a means of transportation.
  • Must possess a valid driver's license for the state where the vehicle is operated. CDL with passenger endorsement preferred.
  • Must have an acceptable Department of Motor Vehicle (DMV) record.
  • Must be insurable by the Community's automobile insurance carrier.
  • Must not have the following:
  • Driver's license denied or revoked within the last three (3) years.
  • Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.
  • Any major DMV citation in the last five (5) years. Major citations include, but are not limited to: DUI, DWI, speeding more than 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any citation punishable by incarceration.
  • Two (2) or more at fault accidents within the last three (3) years.
  • Three (3) or more moving violations within the last five (5) years.
  • Must be able to pass a driving safety test while driving the Community vehicle.
  • Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they can operate the assigned vehicle. This documentation must be renewed every year.

Physical/Sensory Requirements (with or without reasonable accommodation):

  • Able to lift and carry loads up to 30 pounds;
  • Able to walk, reach, sit, stoop, kneel, crouch, crawl and stand for extended periods of time;
  • Able to grasp, with fine hand coordination;
  • Able to push and pull;
  • Able to distinguish smells, tastes and temperatures;
  • Able to read and write;
  • Able to communicate with residents, families, and personnel;
  • Able to remain calm under stressful conditions;
  • Able to hear and respond to emergency and resident call systems;
  • Able to assist residents on and off/in and out of community vehicle(s) and load and unload

 

  • The Community is a drug free workplace; employees are subject to adherence to the Company Drug Free Workplace policy. EOE M/F


 

Job Details

Reference # 32474
Posted on 04 Sep 2018
Closes on 04 Oct 2018 14:09
Property name Crane's View Lodge
Location(s) Clermont, FL
City Name
Department
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Pay range ($low)
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