Senior OPS Manager - Lincolnshire, IL 32593 https://inntrack.snaphire.com/job?jobmc=32593GOOGLE https://inntrack.snaphire.com/job?jobmc=32593GOOGLE
Careers at Lincolnshire Marriott Resort Lincolnshire Marriott Resort
Salary: YEAR USD

Location: Lincolnshire, IL 10 Marriott Drive Lincolnshire Illinois 60069 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Housekeeping
Career Level: Experienced
Work Hours: Full-time

Date Posted: 07 Sep 2018

Valid Through: 07 Oct 2018 07:58

PURPOSE AND PERFORMANCE GOALS

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.  Position supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas.    Recommends and implements procedural changes.  Monitors inventories and expenses.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

  • Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Assist in preparation of annual budget, ensuring department operates within approved budget.
  • Oversee inventory, purchasing, disbursement and cost control for all linens, cleaning, operating and guest supplies, uniforms and equipments.
  • Supervise all rotational and special cleaning projects.
  • Ensure daily inspection to ensure cleanliness/safety of guest rooms, public areas and follow-up inspections.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
  • Ensure an effective and corrective interview program; maintain performance standards by training and conducting employee evaluations, and a thorough departmental orientation program for new hires.
  • Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
  • Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
  • Maintain cooperative efforts with supporting departments.
  • Attend weekly Group Resume meetings and other leadership meetings.
  • Keep constant open communication with the front office.
  • Maintains a continuous open door policy to answer team member questions needing immediate attention.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

SUPERVISORY RESPONSIBILITIES

Direct supervision of H/K Inspector, H/K Public Area, H/K Room Attendant, H/K Houseperson, H/K Laundry Supervisor, H/K Evening Attendant, and indirect supervision of H/K Laundry.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open door policy to answer team member questions needing immediate attention.

 

QUALIFICATIONS

  • Requires thorough knowledge of the housekeeping field.
  • Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Excellent vision necessary for constant walkthrough checks, for attention to detail, and to analyze reports.

 

EDUCATION AND/OR EXPERIENCE

One to two years of post high school education.  Experience required by position is from two to three full years of employment in a related position with this hotel or other hotel company.

 

LANGUAGE SKILLS

  • Ability to communicate information and hotel services to management and guests. Fluency in Spanish is highly recommended.
  • Moderate speech communication skills necessary for one-on-one communication with guests.
  • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence

 

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Must be able to use appropriate judgments as it pertains to supervisory duties.

 

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Employee must be able to lift/push/pull 50 pounds.  Job frequently requires walking, sitting, kneeling, crouching, and standing.  Frequently requires reaching, grabbing, pulling, and grasping. 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

 

Senior OPS Manager - Lincolnshire, IL

PURPOSE AND PERFORMANCE GOALS

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.  Position supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas.    Recommends and implements procedural changes.  Monitors inventories and expenses.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

  • Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Assist in preparation of annual budget, ensuring department operates within approved budget.
  • Oversee inventory, purchasing, disbursement and cost control for all linens, cleaning, operating and guest supplies, uniforms and equipments.
  • Supervise all rotational and special cleaning projects.
  • Ensure daily inspection to ensure cleanliness/safety of guest rooms, public areas and follow-up inspections.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
  • Ensure an effective and corrective interview program; maintain performance standards by training and conducting employee evaluations, and a thorough departmental orientation program for new hires.
  • Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
  • Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
  • Maintain cooperative efforts with supporting departments.
  • Attend weekly Group Resume meetings and other leadership meetings.
  • Keep constant open communication with the front office.
  • Maintains a continuous open door policy to answer team member questions needing immediate attention.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

SUPERVISORY RESPONSIBILITIES

Direct supervision of H/K Inspector, H/K Public Area, H/K Room Attendant, H/K Houseperson, H/K Laundry Supervisor, H/K Evening Attendant, and indirect supervision of H/K Laundry.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems; maintain a continuous open door policy to answer team member questions needing immediate attention.

 

QUALIFICATIONS

  • Requires thorough knowledge of the housekeeping field.
  • Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Excellent vision necessary for constant walkthrough checks, for attention to detail, and to analyze reports.

 

EDUCATION AND/OR EXPERIENCE

One to two years of post high school education.  Experience required by position is from two to three full years of employment in a related position with this hotel or other hotel company.

 

LANGUAGE SKILLS

  • Ability to communicate information and hotel services to management and guests. Fluency in Spanish is highly recommended.
  • Moderate speech communication skills necessary for one-on-one communication with guests.
  • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence

 

MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Must be able to use appropriate judgments as it pertains to supervisory duties.

 

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Employee must be able to lift/push/pull 50 pounds.  Job frequently requires walking, sitting, kneeling, crouching, and standing.  Frequently requires reaching, grabbing, pulling, and grasping. 

 

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

 

Job Details

Reference # 32593
Posted on 07 Sep 2018
Closes on 07 Oct 2018 07:58
Property name Marriott Lincolnshire Resort
Location(s) Lincolnshire, IL
City Name
Department Housekeeping
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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