Night Auditor - Fredericton, NB 32807 https://inntrack.snaphire.com/job?jobmc=32807GOOGLE https://inntrack.snaphire.com/job?jobmc=32807GOOGLE
Careers at Crowne Plaza Fredericton Lord Beaverbrook Crowne Plaza Fredericton Lord Beaverbrook
Salary: HOUR CAD

Location: Fredericton, NB CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 13 Sep 2018

Valid Through: 13 Oct 2018 08:04

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenue, as well as assisting with all aspects of guest service.

 

As the Night Auditor or Guest Service Agent, you are the first form of interaction with our guests when they arrive on property. It is important that we ensure the guests feel welcomed and acknowledged. You are responsible for ensuring we provide the highest levels of guest service and that our standards are met and maintained at all times. With a combination of passion for the industry, good communication with other departments, you have the ability and empowerment to make a guest stay with the Crowne Plaza Fredericton Lord Beaverbrook Hotel an outstanding and memorable one.

Requirements:

  • Experience in providing exceptional guest service, with a strong knowledge of the Fredericton surrounding area.
  • Experience in Night Audit or an accounting background is an asset.
  • Excellent communication skills and time management skills
  • A team player and self-starter, able to work independently
  • Able to work effectively in a fast-paced and multi-tasking environment.
  • Knowledge of hotel industry
  • College or University degree in Hospitality is an asset
  • Maintain room's security by providing effective key control & confidentiality.
  • Ensure effective check-in and check-out procedures are followed for individual and group/tour activity.

Duties and Responsibilities

  • Always greet guest in a friendly and professional manner
  • Perform accurate check-in and check-out procedures
  • Answer telephones in a friendly and professional manner
  • Make reservations over the telephone and in person, ensuring all aspects of the room reservation procedures are followed.
  • Anticipate and address guest's service needs
  • Listening to guest's complaints and concerns and addressing them in a timely manner
  • Promote a safe work environment, adhering to all hotel safety and emergency procedures.
  • Manage nightly hotel operations
  • Post transactions
  • Run audit reports and ensure proper distribution
  • Other duties as required.
  • Must be available to work overnight shift.

Night Auditor - Fredericton, NB

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenue, as well as assisting with all aspects of guest service.

 

As the Night Auditor or Guest Service Agent, you are the first form of interaction with our guests when they arrive on property. It is important that we ensure the guests feel welcomed and acknowledged. You are responsible for ensuring we provide the highest levels of guest service and that our standards are met and maintained at all times. With a combination of passion for the industry, good communication with other departments, you have the ability and empowerment to make a guest stay with the Crowne Plaza Fredericton Lord Beaverbrook Hotel an outstanding and memorable one.

Requirements:

  • Experience in providing exceptional guest service, with a strong knowledge of the Fredericton surrounding area.
  • Experience in Night Audit or an accounting background is an asset.
  • Excellent communication skills and time management skills
  • A team player and self-starter, able to work independently
  • Able to work effectively in a fast-paced and multi-tasking environment.
  • Knowledge of hotel industry
  • College or University degree in Hospitality is an asset
  • Maintain room's security by providing effective key control & confidentiality.
  • Ensure effective check-in and check-out procedures are followed for individual and group/tour activity.

Duties and Responsibilities

  • Always greet guest in a friendly and professional manner
  • Perform accurate check-in and check-out procedures
  • Answer telephones in a friendly and professional manner
  • Make reservations over the telephone and in person, ensuring all aspects of the room reservation procedures are followed.
  • Anticipate and address guest's service needs
  • Listening to guest's complaints and concerns and addressing them in a timely manner
  • Promote a safe work environment, adhering to all hotel safety and emergency procedures.
  • Manage nightly hotel operations
  • Post transactions
  • Run audit reports and ensure proper distribution
  • Other duties as required.
  • Must be available to work overnight shift.

Job Details

Reference # 32807
Posted on 13 Sep 2018
Closes on 13 Oct 2018 08:04
Property name
Location(s) Fredericton, NB
City Name
Department Rooms
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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