Service Desk Captain/Midnight Shift - Chicago, IL 32839 https://inntrack.snaphire.com/job?jobmc=32839GOOGLE https://inntrack.snaphire.com/job?jobmc=32839GOOGLE
Careers at The Standard Club The Standard Club
Salary: YEAR USD

Location: Chicago, IL USA

Type of employment : PART_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Part-time (Benefited)

Date Posted: 14 Sep 2018

Valid Through: 14 Oct 2018 09:54

SUMMARY OF POSITION: Oversees day to day operation of the Service Department including supervision of staff to ensure smooth departmental operation.

 

REPORTS TODirect: Service Manager

                       Indirect: Assistant General Manager

 

WORKING RELATIONSHIP: Works closely with the Night Engineer, to assure smooth after-hours operation..

 

DIRECTLY SUPERVISES: All Service Department Staff

 

REQUIRED KNOWLEDGE / QUALIFICATIONS

 

Work Experience: Hotel Experience Preferred or Other Related Work Involving Public Contact or Security Industry Experience.

 

Education: High School Graduate or Equivalent

 

Personal Qualifications / Traits: Friendly Personable Manner / Professional Attitude / Clean Neat Appearance / Ability to Multi-task / Ability to Supervise / Ability to Work Overtime Weekends and Holidays

 

ESSENTIAL JOB TASKS AND RESPONSIBILITIES: 

 Be familiar and follow Club's policies and procedures, that are relevant to your specific position or as a general employee of the Club, as outlined in the Employee Handbook, Training Manuals, Written Standards of Performance, Sanitation Schedules, Maintenance Schedules and Work Distribution, Guidelines For Emergency Situations, Security and Safety Procedures, including OSHA Guidelines. Essential Job Tasks include, but are not limited to the following :

 

  1. Remaining at the Service Desk at all times unless relieved by authorized individuals (i.e., Service Desk Captain, Front Desk Agent or Shift Engineer).

       2. Careful observation of both entrances in order to monitor the arrival and departure of members and guests; with a special emphasis on restricting access by unauthorized or undesirable individuals.

       3. Directing members, guests and visitors to scheduled functions and facilitating members in locating their guests.

       4. Supervising staff to assure that employees remain at their posts when not dispatched to perform a service.

       5. Being fully aware of daily functions, special events and/or special arrangements made by other departments for outside service calls.

       6. Being completely familiar with the procedures outlined in club's "Guidelines for Emergency Situations".

       7. Taking charge in emergency situations when management is not on premises, this includes calling for fire, police or ambulance service as required.

       8. Maintaining complete familiarity with the club's alarm systems and procedures.

       9. Maintaining a complete familiarity with the club's House Rules, as specified by the Board of Directors, and enforcement of the same.

      10. Coordinating lobby and elevator traffic - especially during peak periods.

      11. Prompt reporting of any maintenance or housekeeping issues to the appropriate department.

      12. Making sure all entrances to the building are secure a the beginning of the shift; or as soon as the volume o f business dictates that this is possible.

      13. Making nightly rounds of the building, being sure to follow specific instructions on the areas to be patrolled.

      14. Posting of any overnight parking charges for members or guests, which occur on their shift..

      15. Daily distribution of newspapers to guest rooms, library and other areas of the club.

      16. Acceptance and distribution of all messages, faxes, packages and mail to the respective department, individual or meeting to whom they are addressed.

      17. Processing all guest room arrivals and departures outside of the Front Desk's hours of operation.

      18. Accepting guest room reservations or related messages for call back by the Front Desk outside of their hours of operation.

      19. Acting as the club's telephone operator during their shift.

      20. 23. Providing efficient, courteous and thoughtful service to members and guests at all times; including offering a warm welcome and a fond farewell upon arrival and departure.

      21. Promptly recording any significant events, incidents, events, complaints, emergencies or accidents that need to be brought to the attention of management in the Service Desk Log Book.

      22. Prompt recording of any lost and found items in the Lost and Found Log Book located at the Service Desk.

      23. Processing of requests for Housekeeping services during hours when Housekeeping is not in operation (i.e., rollaway beds, toiletries and etc.

      24. Keeping guest floor hallways and stairwells clear of room service carts and other obstructions..

      25. Always reporting any Pest Control/Sanitation issues; obstructions of fire exits or unsecured areas to the shift engineer..

      26.Other duties as periodically assigned by the Manager.

 

 

To apply, please email Brian Campbell at bcampbell@stclub.org

Service Desk Captain/Midnight Shift - Chicago, IL

SUMMARY OF POSITION: Oversees day to day operation of the Service Department including supervision of staff to ensure smooth departmental operation.

 

REPORTS TODirect: Service Manager

                       Indirect: Assistant General Manager

 

WORKING RELATIONSHIP: Works closely with the Night Engineer, to assure smooth after-hours operation..

 

DIRECTLY SUPERVISES: All Service Department Staff

 

REQUIRED KNOWLEDGE / QUALIFICATIONS

 

Work Experience: Hotel Experience Preferred or Other Related Work Involving Public Contact or Security Industry Experience.

 

Education: High School Graduate or Equivalent

 

Personal Qualifications / Traits: Friendly Personable Manner / Professional Attitude / Clean Neat Appearance / Ability to Multi-task / Ability to Supervise / Ability to Work Overtime Weekends and Holidays

 

ESSENTIAL JOB TASKS AND RESPONSIBILITIES: 

 Be familiar and follow Club's policies and procedures, that are relevant to your specific position or as a general employee of the Club, as outlined in the Employee Handbook, Training Manuals, Written Standards of Performance, Sanitation Schedules, Maintenance Schedules and Work Distribution, Guidelines For Emergency Situations, Security and Safety Procedures, including OSHA Guidelines. Essential Job Tasks include, but are not limited to the following :

 

  1. Remaining at the Service Desk at all times unless relieved by authorized individuals (i.e., Service Desk Captain, Front Desk Agent or Shift Engineer).

       2. Careful observation of both entrances in order to monitor the arrival and departure of members and guests; with a special emphasis on restricting access by unauthorized or undesirable individuals.

       3. Directing members, guests and visitors to scheduled functions and facilitating members in locating their guests.

       4. Supervising staff to assure that employees remain at their posts when not dispatched to perform a service.

       5. Being fully aware of daily functions, special events and/or special arrangements made by other departments for outside service calls.

       6. Being completely familiar with the procedures outlined in club's "Guidelines for Emergency Situations".

       7. Taking charge in emergency situations when management is not on premises, this includes calling for fire, police or ambulance service as required.

       8. Maintaining complete familiarity with the club's alarm systems and procedures.

       9. Maintaining a complete familiarity with the club's House Rules, as specified by the Board of Directors, and enforcement of the same.

      10. Coordinating lobby and elevator traffic - especially during peak periods.

      11. Prompt reporting of any maintenance or housekeeping issues to the appropriate department.

      12. Making sure all entrances to the building are secure a the beginning of the shift; or as soon as the volume o f business dictates that this is possible.

      13. Making nightly rounds of the building, being sure to follow specific instructions on the areas to be patrolled.

      14. Posting of any overnight parking charges for members or guests, which occur on their shift..

      15. Daily distribution of newspapers to guest rooms, library and other areas of the club.

      16. Acceptance and distribution of all messages, faxes, packages and mail to the respective department, individual or meeting to whom they are addressed.

      17. Processing all guest room arrivals and departures outside of the Front Desk's hours of operation.

      18. Accepting guest room reservations or related messages for call back by the Front Desk outside of their hours of operation.

      19. Acting as the club's telephone operator during their shift.

      20. 23. Providing efficient, courteous and thoughtful service to members and guests at all times; including offering a warm welcome and a fond farewell upon arrival and departure.

      21. Promptly recording any significant events, incidents, events, complaints, emergencies or accidents that need to be brought to the attention of management in the Service Desk Log Book.

      22. Prompt recording of any lost and found items in the Lost and Found Log Book located at the Service Desk.

      23. Processing of requests for Housekeeping services during hours when Housekeeping is not in operation (i.e., rollaway beds, toiletries and etc.

      24. Keeping guest floor hallways and stairwells clear of room service carts and other obstructions..

      25. Always reporting any Pest Control/Sanitation issues; obstructions of fire exits or unsecured areas to the shift engineer..

      26.Other duties as periodically assigned by the Manager.

 

 

To apply, please email Brian Campbell at bcampbell@stclub.org

Job Details

Reference # 32839
Posted on 14 Sep 2018
Closes on 14 Oct 2018 09:54
Property name
Location(s) Chicago, IL
City Name
Department Operations
Career level Experienced
Hours/Status Part-time (Benefited)
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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