Front Office Manager - District of Columbia 33027 https://inntrack.snaphire.com/job?jobmc=33027GOOGLE https://inntrack.snaphire.com/job?jobmc=33027GOOGLE
Careers at Hamilton Hotel Washington DC Hamilton Hotel Washington DC
Salary: YEAR USD

Location: Washington, DC USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Experienced, Management
Work Hours: Full-time

Date Posted: 10 Oct 2018

Valid Through: 09 Nov 2018 10:11

Unique among hotels in Washington, The Hamilton Hotel Washington, D.C. is a historic, boutique-style property with innovative, modern amenities. The hotel is strategically located within walking distance to the White House, Washington Monument, United States Capitol, Museums, Theaters and much more. The Hamilton is the ideal place to stay to experience the history, art and culture of this dynamic city.

The Hamilton Hotel, Washington DC is looking for a driven and service-minded professional to join our Team. If you are interested in working in a boutique luxury hotel, focused on the exceeding expectations, we would like to hear from you!

The Front Office Manager is responsible for hotel operations during their shift, reconciling hotel inventory issues that arise and resolving room type conflicts and/or oversells, managing guest's requests, preferences and assisting front line staff in exceeding 4-star hotel standards of service. In addition to maintaining our vision by adhering to our values and management principles, this position must provide the highest level of service to our internal and external guests. The Front Office Manager act as Hotel Manager on Duty during their shift and thus are ultimately responsible for maintaining the life safety and emergency response functions of the property.

  • Implement and maintain superior guest service and philosophy which serves as a guide to desk agents
  • Provide consistent, superior customer service when greeting and registering guests
  • Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times.
  • Review customer satisfaction though social media and direct customer contact
  • Act as Manager on Duty for first line of support for services needed. This includes maintaining 24/7 phone coverage to meet or delegate appropriately for any given the situation
  • Ensure all guest opportunities are followed up quickly, efficiently and courteously, and completed to satisfaction of the guest and that service obstacles are identified and resolved
  • Meet department revenue goals by delivering and holding staff accountable to deliver upsell opportunities for products and services offered.
  • Oversee the work load and schedule of the front desk team, assign tasks and responsibilities as needed to meet the needs of our internal and external guests.
  • Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs
  • Maintains monitors and prepares guest/group requirements keeping information up to date and relays information as needed
  • Enforces all cash-handling, check and credit processes and policies
  • Maintain master key control and key management system
  • Verifies that accurate room status information is maintained and properly communicated
  • Assist in all interviewing, hiring, training of front desk agents, ensuring that they meet the Hotel standards of service
  • Provide support and step in as needed so that the Front Desk staff may quickly and effectively respond to guest requests and issues
  • Assure all staff remain up-to-date and familiar with procedures, activities at the Hotel, local attractions, current events, and other information in order to provide accurate information
  • Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well
  • Conduct periodic checks and trainings on safety and emergency policy and procedures, ready to take action and lead should the need arise
  • Other duties as assigned

The Hamilton Hotel culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time. We want our hotel to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:

                                          

  • Health Insurance (3 plan options)
  • Dental Insurance
  • Vision Insurance
  • Vacation, Sick and Holiday Pay
  • Company paid Basic Life Insurance
  • Company paid Accidental Death & Dismemberment
  • Company paid Short Term Disability
  • Company paid Long Term Disability
  • 401k Retirement Plan

QUALIFICATIONS:

  • Degree in Hotel Management or equivalent experience.
  • Minimum of 3 years prior front office management experience required.
  • Prefer 2-3 years departmental management or supervisory experience in hotel front office.
  • Ability to manage and lead each discipline of the department independently.
  • Prior cash handling experience necessary.
  • Good problem solving and conflict resolution skills.
  • Positive guest and associate relations skills.
    • Ability to communicate effectively with the public and other Team Members.
      • Superior user capabilities in computer software products including property management software such as Opera and Microsoft Office Suite
        • Flexible schedule to work mornings, evenings, weekends and holidays

        EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

        Hamilton Hotel Washington, DC is a drug free workplace. Pre-employment background check required.

        Due to the volume of applicants we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

        Front Office Manager - District of Columbia

        Unique among hotels in Washington, The Hamilton Hotel Washington, D.C. is a historic, boutique-style property with innovative, modern amenities. The hotel is strategically located within walking distance to the White House, Washington Monument, United States Capitol, Museums, Theaters and much more. The Hamilton is the ideal place to stay to experience the history, art and culture of this dynamic city.

        The Hamilton Hotel, Washington DC is looking for a driven and service-minded professional to join our Team. If you are interested in working in a boutique luxury hotel, focused on the exceeding expectations, we would like to hear from you!

        The Front Office Manager is responsible for hotel operations during their shift, reconciling hotel inventory issues that arise and resolving room type conflicts and/or oversells, managing guest's requests, preferences and assisting front line staff in exceeding 4-star hotel standards of service. In addition to maintaining our vision by adhering to our values and management principles, this position must provide the highest level of service to our internal and external guests. The Front Office Manager act as Hotel Manager on Duty during their shift and thus are ultimately responsible for maintaining the life safety and emergency response functions of the property.

        • Implement and maintain superior guest service and philosophy which serves as a guide to desk agents
        • Provide consistent, superior customer service when greeting and registering guests
        • Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times.
        • Review customer satisfaction though social media and direct customer contact
        • Act as Manager on Duty for first line of support for services needed. This includes maintaining 24/7 phone coverage to meet or delegate appropriately for any given the situation
        • Ensure all guest opportunities are followed up quickly, efficiently and courteously, and completed to satisfaction of the guest and that service obstacles are identified and resolved
        • Meet department revenue goals by delivering and holding staff accountable to deliver upsell opportunities for products and services offered.
        • Oversee the work load and schedule of the front desk team, assign tasks and responsibilities as needed to meet the needs of our internal and external guests.
        • Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs
        • Maintains monitors and prepares guest/group requirements keeping information up to date and relays information as needed
        • Enforces all cash-handling, check and credit processes and policies
        • Maintain master key control and key management system
        • Verifies that accurate room status information is maintained and properly communicated
        • Assist in all interviewing, hiring, training of front desk agents, ensuring that they meet the Hotel standards of service
        • Provide support and step in as needed so that the Front Desk staff may quickly and effectively respond to guest requests and issues
        • Assure all staff remain up-to-date and familiar with procedures, activities at the Hotel, local attractions, current events, and other information in order to provide accurate information
        • Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well
        • Conduct periodic checks and trainings on safety and emergency policy and procedures, ready to take action and lead should the need arise
        • Other duties as assigned

        The Hamilton Hotel culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time. We want our hotel to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:

                                                  

        • Health Insurance (3 plan options)
        • Dental Insurance
        • Vision Insurance
        • Vacation, Sick and Holiday Pay
        • Company paid Basic Life Insurance
        • Company paid Accidental Death & Dismemberment
        • Company paid Short Term Disability
        • Company paid Long Term Disability
        • 401k Retirement Plan

        QUALIFICATIONS:

        • Degree in Hotel Management or equivalent experience.
        • Minimum of 3 years prior front office management experience required.
        • Prefer 2-3 years departmental management or supervisory experience in hotel front office.
        • Ability to manage and lead each discipline of the department independently.
        • Prior cash handling experience necessary.
        • Good problem solving and conflict resolution skills.
        • Positive guest and associate relations skills.
          • Ability to communicate effectively with the public and other Team Members.
            • Superior user capabilities in computer software products including property management software such as Opera and Microsoft Office Suite
              • Flexible schedule to work mornings, evenings, weekends and holidays

              EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

              Hamilton Hotel Washington, DC is a drug free workplace. Pre-employment background check required.

              Due to the volume of applicants we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

              Job Details

              Reference # 33027
              Posted on 10 Oct 2018
              Closes on 09 Nov 2018 10:11
              Property name
              Location(s) Washington, DC
              City Name
              Department Rooms
              Career level Experienced, Management
              Hours/Status Full-time
              Pay range ($low)
              Pay range ($high)
              Bonuses Yes
              Benefits Competitive compensation and benefits package
              More details (document)
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