Guest Services Operations Manager - Miami, FL 33385 https://inntrack.snaphire.com/job?jobmc=33385GOOGLE https://inntrack.snaphire.com/job?jobmc=33385GOOGLE
Careers at DoubleTree by Hilton Hotel Miami Airport Convention Center DoubleTree by Hilton Hotel Miami Airport Convention Center
Salary: YEAR USD

Location: Miami, FL 711 NW 72 Avenue Miami FL 33126 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Management
Work Hours: Full-time

Date Posted: 10 Oct 2018

Valid Through: 09 Nov 2018 09:05

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field preferred.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Previous Hilton experience with OnQ system preferred.

Licenses/Certifications

N/A

Guest Services Operations Manager - Miami, FL

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities: 

  1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  2. Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.  Participate in the preparation of the annual hotel budget.
  5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  7. Receive departmental related guest complaints and ensures corrective action is taken.
  8. Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  9. Other duties as assigned.

Job Skills:

  1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Understand the government regulations covering business operations.
  4. Make business decisions based on production reports and similar facts, experience, and opinion.
  5. Plan and organize the work of others.
  6. Change activity frequently and cope with interruptions.

Job Qualifications:  

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field preferred.

Experience

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Previous Hilton experience with OnQ system preferred.

Licenses/Certifications

N/A

Job Details

Reference # 33385
Posted on 10 Oct 2018
Closes on 09 Nov 2018 09:05
Property name Doubletree Miami Airport and Convention Center
Location(s) Miami, FL
City Name
Department Rooms
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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