Guest Service Representative - Las Vegas, NV 33448 https://inntrack.snaphire.com/job?jobmc=33448GOOGLE https://inntrack.snaphire.com/job?jobmc=33448GOOGLE
Careers at Tuscany Suites and Casino Tuscany Suites and Casino
Salary: HOUR USD

Location: Las Vegas, NV USA

Type of employment : PART_TIME

Industry: Hospitality
Department: Rooms
Career Level:
Work Hours:

Date Posted: 02 Oct 2018

Valid Through: 01 Nov 2018 14:53

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for Part Time Guest Service Representative to provide excellent customer service to all hotel guests. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
  • Manages cash flow in assigned bank and performs account postings with accuracy.
  • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
  • Processes guest accounts upon check-out in an efficient and accurate manner.
  • Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
  • Operates the PBX switchboard on assigned shift.
  • Utilized property radio system to contact various departments and staff.
  • Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
  • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
  • Accurately input guest information into Resort computer system.
  • Perform other duties assigned.

 

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience.  Must be flexible with available shifts.

Guest Service Representative - Las Vegas, NV

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for Part Time Guest Service Representative to provide excellent customer service to all hotel guests. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
  • Manages cash flow in assigned bank and performs account postings with accuracy.
  • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
  • Processes guest accounts upon check-out in an efficient and accurate manner.
  • Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
  • Operates the PBX switchboard on assigned shift.
  • Utilized property radio system to contact various departments and staff.
  • Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
  • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
  • Accurately input guest information into Resort computer system.
  • Perform other duties assigned.

 

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience.  Must be flexible with available shifts.

Job Details

Reference # 33448
Posted on 02 Oct 2018
Closes on 01 Nov 2018 14:53
Property name
Location(s) Las Vegas, NV
City Name
Department Rooms
Career level
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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