Starbucks Lead Barista - South Bend, IN 33620 https://inntrack.snaphire.com/job?jobmc=33620GOOGLE https://inntrack.snaphire.com/job?jobmc=33620GOOGLE
Careers at DoubleTree by Hilton South Bend DoubleTree by Hilton South Bend
Salary: YEAR USD

Location: South Bend, IN 123 N. Dr. Martin Luther King Jr. Blvd. South Bend IN 46601 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level: Entry
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 08 Oct 2018

Valid Through: 07 Nov 2018 12:29

HOTEL & JOB SUMMARY

Our Starbucks inside the DoubleTree by Hilton Hotel is situated in the heart of downtown South Bend, only steps away to a number of business corporations, and offers direct access to the adjacent Century Center. 

STARBUCKS LEAD BARISTA

Job overview:

The Starbucks Lead Barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

What you will be doing

Ordering and Receiving for Starbucks

Participate in Starbucks Inventory

Ensure Starbucks Store Promotions are set up on time and Baristas trained on new promotions

Reporting weekly Starbucks Sales Reports - reports to be completed during non-peak store times

Ensure Starbucks and DoubleTree by Hilton Hotel Standards are being met

Provide Weekly Starbucks Ambassador Schedule to the Starbucks Manager for approval

Complete side work

Ensure Baristas completing side work

Greet guests and answer all questions about the menu

Accurate and prompt order taking

Prompt preparation of beverages in accordance with prescribed procedures and brand standards

Timely delivery of beverages/food to guests

Prepare check and collect payment from guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures

Report all tips in compliance with Company policy and IRS regulations

Immediately clean all spills and breakage

Clean equipment and areas. Restock service items

On time and at work when scheduled, and in proper uniform

Assist in scheduling and attending department meetings in conjunction with FB Manager/FB Supervisor

Consistent professional and positive attitude and actions when communicating with guests and ambassadors

Handle all incidents of guest dissatisfaction or other unusual matters of significance and report to FB Manager /FB Supervisor as follow up

Comply with policies and procedure

Practice safe work habits and comply with sanitary, safety, security and emergency procedures

Write shift reports including reports on any incidents of theft, accidents or injuries when assigned

Check with Starbucks Manager before leaving work area for any reason

Perform special projects and other responsibilities as assigned

Any other tasks / duties as requested by management

Education and Experience:

High school education or equivalent

Food Handler Certification

Positive guest service

Cash handling

Basic accounting

Familiarity with hospitality industry practices preferred

Skills and Abilities:

Ability to understand and provide friendly internal and external guest service

Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters

Ability to follow an appropriate course of action based on policies and procedures

Ability to operate a computer, calculator, phone and other office equipment

Attention to details with good organizational and efficient time management skills

Consistent professional attitude and behavior with effective listening and communication skills

Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient

Ability to satisfy the legal requirements for employment within the jurisdiction 

The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Starbucks Lead Barista - South Bend, IN

HOTEL & JOB SUMMARY

Our Starbucks inside the DoubleTree by Hilton Hotel is situated in the heart of downtown South Bend, only steps away to a number of business corporations, and offers direct access to the adjacent Century Center. 

STARBUCKS LEAD BARISTA

Job overview:

The Starbucks Lead Barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

What you will be doing

Ordering and Receiving for Starbucks

Participate in Starbucks Inventory

Ensure Starbucks Store Promotions are set up on time and Baristas trained on new promotions

Reporting weekly Starbucks Sales Reports - reports to be completed during non-peak store times

Ensure Starbucks and DoubleTree by Hilton Hotel Standards are being met

Provide Weekly Starbucks Ambassador Schedule to the Starbucks Manager for approval

Complete side work

Ensure Baristas completing side work

Greet guests and answer all questions about the menu

Accurate and prompt order taking

Prompt preparation of beverages in accordance with prescribed procedures and brand standards

Timely delivery of beverages/food to guests

Prepare check and collect payment from guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures

Report all tips in compliance with Company policy and IRS regulations

Immediately clean all spills and breakage

Clean equipment and areas. Restock service items

On time and at work when scheduled, and in proper uniform

Assist in scheduling and attending department meetings in conjunction with FB Manager/FB Supervisor

Consistent professional and positive attitude and actions when communicating with guests and ambassadors

Handle all incidents of guest dissatisfaction or other unusual matters of significance and report to FB Manager /FB Supervisor as follow up

Comply with policies and procedure

Practice safe work habits and comply with sanitary, safety, security and emergency procedures

Write shift reports including reports on any incidents of theft, accidents or injuries when assigned

Check with Starbucks Manager before leaving work area for any reason

Perform special projects and other responsibilities as assigned

Any other tasks / duties as requested by management

Education and Experience:

High school education or equivalent

Food Handler Certification

Positive guest service

Cash handling

Basic accounting

Familiarity with hospitality industry practices preferred

Skills and Abilities:

Ability to understand and provide friendly internal and external guest service

Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters

Ability to follow an appropriate course of action based on policies and procedures

Ability to operate a computer, calculator, phone and other office equipment

Attention to details with good organizational and efficient time management skills

Consistent professional attitude and behavior with effective listening and communication skills

Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient

Ability to satisfy the legal requirements for employment within the jurisdiction 

The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Job Details

Reference # 33620
Posted on 08 Oct 2018
Closes on 07 Nov 2018 12:29
Property name Starbucks in the DoubleTree by Hilton Hotel
Location(s) South Bend, IN
City Name
Department Food & Beverage
Career level Entry
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits Competative Wages, Benefits, Free Parking, & Hilton Travel Discounts
More details (document)
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