Guest Service Agent / Front Desk - San Francisco, CA 33741 https://inntrack.snaphire.com/job?jobmc=33741GOOGLE https://inntrack.snaphire.com/job?jobmc=33741GOOGLE
Careers at The Orchard Hotel The Orchard Hotel
Salary: 17.45 19.0 HOUR USD

Location: San Francisco, CA 665 Bush St San Francisco CA 94108 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level: Experienced
Work Hours: Full-time

Date Posted: 10 Oct 2018

Valid Through: 09 Nov 2018 16:18

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

We are currently seeking qualified candidates for the position of Guest Service Agent. To provide front desk services to guests including room merchandising, reservations and room assignment activities, handling requests/complaints, and providing information. Is familiar with and complies with the Orchard Hotel standards and philosophy in performing all key areas of accountability and other duties and responsibilities.

Status: Full-Time 

Starting pay rate: $17.45/hour

Responsibilities:

  • Greets, registers, and assigns rooms to guests. Issues room key and familiarize guests with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according to standards. - Acts as a key communication link.
  • Responsible for clear and effective communications between co-workers, management, and other departments. (Read and initial Memos & logbook)
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as fax, postage, copies, health club pass etc. to guests folios. - Collects payment and makes change for guests. (and is fully responsible for any shortages in the cash register)
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. - Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.   
  • Performs a daily cashiering audit and balances shift cashiering transactions. 
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone and fax messages. 
  • Completes daily tracking reports.
  • Maintains sufficient working supplies at the front desk. - Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Customer service skills/ experience is required.
  • The employee must be genuinely personable and cordial.
  • Basic typing skills required, 10 key helpful, computer experience preferred adaptability required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent written and verbal skills.
  • Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
  • Basic Math skills.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • The employee should have excellent problem-solving skills.

We offer Medical, Dental, Vision, Life, AD&D, Transit, 401(k), Vacation Pay and Holiday Pay.

We are Equal Opportunity Employer committed to ensuring that non-discrimination applies to all areas of employment.

Guest Service Agent / Front Desk - San Francisco, CA

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

We are currently seeking qualified candidates for the position of Guest Service Agent. To provide front desk services to guests including room merchandising, reservations and room assignment activities, handling requests/complaints, and providing information. Is familiar with and complies with the Orchard Hotel standards and philosophy in performing all key areas of accountability and other duties and responsibilities.

Status: Full-Time 

Starting pay rate: $17.45/hour

Responsibilities:

  • Greets, registers, and assigns rooms to guests. Issues room key and familiarize guests with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according to standards. - Acts as a key communication link.
  • Responsible for clear and effective communications between co-workers, management, and other departments. (Read and initial Memos & logbook)
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as fax, postage, copies, health club pass etc. to guests folios. - Collects payment and makes change for guests. (and is fully responsible for any shortages in the cash register)
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. - Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.   
  • Performs a daily cashiering audit and balances shift cashiering transactions. 
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone and fax messages. 
  • Completes daily tracking reports.
  • Maintains sufficient working supplies at the front desk. - Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Customer service skills/ experience is required.
  • The employee must be genuinely personable and cordial.
  • Basic typing skills required, 10 key helpful, computer experience preferred adaptability required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent written and verbal skills.
  • Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
  • Basic Math skills.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • The employee should have excellent problem-solving skills.

We offer Medical, Dental, Vision, Life, AD&D, Transit, 401(k), Vacation Pay and Holiday Pay.

We are Equal Opportunity Employer committed to ensuring that non-discrimination applies to all areas of employment.

Job Details

Reference # 33741
Posted on 10 Oct 2018
Closes on 09 Nov 2018 16:18
Property name
Location(s) San Francisco, CA
City Name
Department
Career level Experienced
Hours/Status Full-time
Pay range ($low) 17.45
Pay range ($high) 19.0
Bonuses
Benefits We offer Medical, Dental, Vision, Life, AD&D, Transit, 401(k), Vacation Pay and Holiday Pay.
More details (document)
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