Suite Attendant - Palo Alto, CA 34081 https://inntrack.snaphire.com/job?jobmc=34081GOOGLE https://inntrack.snaphire.com/job?jobmc=34081GOOGLE
Careers at The Clement Hotel Palo Alto. The Clement Hotel Palo Alto.
Salary: 18.0 HOUR USD

Location: Palo Alto, CA USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Housekeeping
Career Level: Entry
Work Hours: Full-time

Date Posted: 19 Oct 2018

Valid Through: 18 Dec 2018 11:30

SUITE ATTENDANT: This position will be responsible for all aspects of guest suite cleanliness. The Suite Attendant will be responsible for ensuring that guests' suites are cleaned in a timely and thorough manner to ensure total guest satisfaction and maintain standards of cleanliness and sanitation and provide turndown duties as necessary. The Suite Attendant must clean and service assigned rooms or areas according to established standards and procedures including making/changing beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. The Suite Attendant will be responsible for responding to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. This position must display great attention to detail, as the Suite Attendant will be expected to take special care in identifying and noting special guest preferences through personal interactions, and keen observation skills. The Suite Attendant will be expected to verbally communicate and provide written documentation of any special preferences identified while cleaning the guests' room. Observation of special preferences should include, but are not limited to, which side of the bed the guest sleeps on, what type of pillow is used/preferred, special logos on clothing items, what types of magazines/books are on the night stand, what bath/beauty products are being used, etc. Report, turn in, and/or log all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other departments. The Suite Attendant may regularly assist with deep cleaning projects and other duties as assigned. Respond to guests' requests (e.g. linens, pillows, amenities, etc.) in a timely and efficient manner. Check all suites for missing articles or damages. Maintain positive public relations and attitude with all guests and associates. The Room Attendant will report to the General Manager.

 

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for service and clean-up of guest rooms, as well as delivery of special requested items to guest rooms.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction 
  • QUALIFICATIONS:
  • 3-5 years full service hotel housekeeping experience.      
  • Preferably in a luxury hotel environment
  • Candidate must be able to work an extremely flexible schedule. May be required to work nights, weekends, and/or holidays.
  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds. Bending and lifting are part of the job.
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to communicate clearly in English.
  • Must be able to read/write in English and have a basic understanding of math, as these skills are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • Must be a self starter with a strong eye for details, possess strong interpersonal and administrative skills.
  • Excellent organizational skills are essential, must be able to multi task.
  • Must display an outstanding attitude/demeanor, enthusiasm and professionalism.

MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction 
  • SAFETY AWARENESS
  • Comply with all safety requirements and regulations as dictated.
  • Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.

This job requires ability to perform the following:

  • Carrying or lifting items weighing a minimum of 50 pounds and pushing and or pulling approximately 200 pounds
  • Constantly standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
  • Must be able to clearly communicate verbally and in writing in English.

Suite Attendant - Palo Alto, CA

SUITE ATTENDANT: This position will be responsible for all aspects of guest suite cleanliness. The Suite Attendant will be responsible for ensuring that guests' suites are cleaned in a timely and thorough manner to ensure total guest satisfaction and maintain standards of cleanliness and sanitation and provide turndown duties as necessary. The Suite Attendant must clean and service assigned rooms or areas according to established standards and procedures including making/changing beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. The Suite Attendant will be responsible for responding to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. This position must display great attention to detail, as the Suite Attendant will be expected to take special care in identifying and noting special guest preferences through personal interactions, and keen observation skills. The Suite Attendant will be expected to verbally communicate and provide written documentation of any special preferences identified while cleaning the guests' room. Observation of special preferences should include, but are not limited to, which side of the bed the guest sleeps on, what type of pillow is used/preferred, special logos on clothing items, what types of magazines/books are on the night stand, what bath/beauty products are being used, etc. Report, turn in, and/or log all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other departments. The Suite Attendant may regularly assist with deep cleaning projects and other duties as assigned. Respond to guests' requests (e.g. linens, pillows, amenities, etc.) in a timely and efficient manner. Check all suites for missing articles or damages. Maintain positive public relations and attitude with all guests and associates. The Room Attendant will report to the General Manager.

 

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for service and clean-up of guest rooms, as well as delivery of special requested items to guest rooms.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction 
  • QUALIFICATIONS:
  • 3-5 years full service hotel housekeeping experience.      
  • Preferably in a luxury hotel environment
  • Candidate must be able to work an extremely flexible schedule. May be required to work nights, weekends, and/or holidays.
  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds. Bending and lifting are part of the job.
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Must be able to communicate clearly in English.
  • Must be able to read/write in English and have a basic understanding of math, as these skills are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
  • Must work well with others, be motivated and display a positive energetic demeanor.
  • Must be a self starter with a strong eye for details, possess strong interpersonal and administrative skills.
  • Excellent organizational skills are essential, must be able to multi task.
  • Must display an outstanding attitude/demeanor, enthusiasm and professionalism.

MARGINAL JOB FUNCTIONS

  • Communicate effectively with other departments and Department Head.
  • Assist in all departments as needed to maximize guest satisfaction 
  • SAFETY AWARENESS
  • Comply with all safety requirements and regulations as dictated.
  • Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.

This job requires ability to perform the following:

  • Carrying or lifting items weighing a minimum of 50 pounds and pushing and or pulling approximately 200 pounds
  • Constantly standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
  • Must be able to clearly communicate verbally and in writing in English.

Job Details

Reference # 34081
Posted on 19 Oct 2018
Closes on 18 Dec 2018 11:30
Property name
Location(s) Palo Alto, CA
City Name
Department Housekeeping
Career level Entry
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus and more!
More details (document)
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