Night Auditor - North Vancouver, BC 34174 https://inntrack.snaphire.com/job?jobmc=34174GOOGLE https://inntrack.snaphire.com/job?jobmc=34174GOOGLE
Careers at Pinnacle Hotels and Restaurants Pinnacle Hotels and Restaurants
Salary: 16.93 22.58 HOUR CAD

Location: North Vancouver, BC 138 Victory Ship Way North Vancouver BC V7L0B1 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry
Work Hours: Full-time

Date Posted: 14 Nov 2018

Valid Through:

Job Descriptions

Specific Duties and/or Job Responsibilities:

  • Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk.
  • Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
  • Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
  • Completion in detail of all duties assigned on the Night Audit's Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.
  • Be aware of emergency procedures over the night with a minimum level of staffing.
  • Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries.
  • Welcome guests to the hotel upon arrival using their name when possible to do so.
  • Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation. 
  • Assist the front desk with reservations, handling calls, registration and departures when need arise.
  • Conduct night security patrols and ensure they are being conducted on a regular basis.
  • Assist guest with luggage when necessary.
  • Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management.
  • Completing other duties as assigned.

 

Job Requirements

  • Self motivated, responsible, organized and task oriented.
  • Fluent in English. Proficiency of a second language would be an asset.
  • Ability to work flexible hours when called upon to do so.
  • Must be able to stand or sit for an 8 hour shift.
  • Ability to work in a team environment.
  • Must have a passion for delivering outstanding guest services.
  • Must be able to lift 50 pounds.

 

Education & Experience

  • Minimum one year working in a hotel environment in a hospitality related industry in a front office type position.
  • Experience with Maestro PMS is preferred but, not necessary
  • College education in hospitality is preferred.

Night Auditor - North Vancouver, BC

Job Descriptions

Specific Duties and/or Job Responsibilities:

  • Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk.
  • Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
  • Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
  • Completion in detail of all duties assigned on the Night Audit's Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.
  • Be aware of emergency procedures over the night with a minimum level of staffing.
  • Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries.
  • Welcome guests to the hotel upon arrival using their name when possible to do so.
  • Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation. 
  • Assist the front desk with reservations, handling calls, registration and departures when need arise.
  • Conduct night security patrols and ensure they are being conducted on a regular basis.
  • Assist guest with luggage when necessary.
  • Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management.
  • Completing other duties as assigned.

 

Job Requirements

  • Self motivated, responsible, organized and task oriented.
  • Fluent in English. Proficiency of a second language would be an asset.
  • Ability to work flexible hours when called upon to do so.
  • Must be able to stand or sit for an 8 hour shift.
  • Ability to work in a team environment.
  • Must have a passion for delivering outstanding guest services.
  • Must be able to lift 50 pounds.

 

Education & Experience

  • Minimum one year working in a hotel environment in a hospitality related industry in a front office type position.
  • Experience with Maestro PMS is preferred but, not necessary
  • College education in hospitality is preferred.

Job Details

Reference # 34174
Posted on 14 Nov 2018
Closes on
Property name Pinnacle Hotel at the Pier
Location(s) North Vancouver, BC
City Name
Department Rooms
Career level Entry
Hours/Status Full-time
Pay range ($low) 16.93
Pay range ($high) 22.58
Bonuses No
Benefits
More details (document) Job Descriptions- Night Audit.docx
This site is powered by SnapHire (www.snaphire.com)