Guest Services Operations Supervisor - Austin, TX 34342 https://inntrack.snaphire.com/job?jobmc=34342GOOGLE https://inntrack.snaphire.com/job?jobmc=34342GOOGLE
Careers at Prince Organization Prince Organization
Salary: 0.0 0.0 HOUR USD

Location: Austin, TX Austin TX USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Entry
Work Hours: Full-time

Date Posted: 30 Oct 2018

Valid Through: 29 Jan 2019 12:00

Job Purpose:  This entry level position is to assist with the  hotel day to day operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided throughout the hotel and in all departments.  Assigns and instructs team members in details of work. Entry Level supervisory position requiring knowledge and training in all departments of the hotel.  Assisting the GM daily with day to day operations, assisting and working shift at the Front Desk, assisting with the sales effort in the hotel.  Maintains ordering for all departments and all hotel inventories. Trains and monitors daily ensuring hotel core standards are met.  Must be available to work am/pm/nights/weekends and holidays.  Pays hourly with room for advancement.

Job Responsibilities: To 

  1. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated hotel associates by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  2. Monitor workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity in all departments.
  3. Delegate tasks, monitor line level staff and act as a liaison with other departments.
  4. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  5. Participate as part of the support team for hotel associates, general manager, hotel managers and owner.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel is required, supervisory experience preferred.

Licenses/Certifications

N/A

Guest Services Operations Supervisor - Austin, TX

Job Purpose:  This entry level position is to assist with the  hotel day to day operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided throughout the hotel and in all departments.  Assigns and instructs team members in details of work. Entry Level supervisory position requiring knowledge and training in all departments of the hotel.  Assisting the GM daily with day to day operations, assisting and working shift at the Front Desk, assisting with the sales effort in the hotel.  Maintains ordering for all departments and all hotel inventories. Trains and monitors daily ensuring hotel core standards are met.  Must be available to work am/pm/nights/weekends and holidays.  Pays hourly with room for advancement.

Job Responsibilities: To 

  1. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated hotel associates by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  2. Monitor workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity in all departments.
  3. Delegate tasks, monitor line level staff and act as a liaison with other departments.
  4. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  5. Participate as part of the support team for hotel associates, general manager, hotel managers and owner.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel is required, supervisory experience preferred.

Licenses/Certifications

N/A

Job Details

Reference # 34342
Posted on 30 Oct 2018
Closes on 29 Jan 2019 12:00
Property name
Location(s) Austin, TX
City Name
Department Operations
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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