Sales Operations Manager - Newark, CA 34356 https://inntrack.snaphire.com/job?jobmc=34356GOOGLE https://inntrack.snaphire.com/job?jobmc=34356GOOGLE
Careers at Homewood Suites by Hilton Newark/Fremont. Homewood Suites by Hilton Newark/Fremont.
Salary: YEAR USD

Location: Newark, CA 39270 Cedar Blvd Newark CA 94560 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 31 Oct 2018

Valid Through: 15 Jan 2019 09:40

SALES OPERATIONS MANAGER: This unique role partners with our Sales Department. The Sales Operations Manager will provide leadership and supervision for the front office departments including: Front Desk and Night Audit staff as well as assist the Sales Department with fostering extended stay business through tele prospecting and outside sales calls one day per week.

This position manages all aspects of the front office areas focusing on guest satisfaction by ensuring guest issues are addressed and followed up timely and efficiently. In addition, the Sales Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. Duties also include training and staff development including brand standards, service standards, systems, security, and cash handling procedures. Monitor performance and recommend corrective or disciplinary action. Must manage the day-to-day activities of the Front Desk staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings/nights, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans, which support the overall objectives of the hotel.

One day per week, working with Sales leadership, this position will assist in the Sales effort by prospecting for potential extended stay business leads via telephone, computer research, and face to face cold calling within the Fremont/Newark market. Actively sell to in-house guests (greeting tours, talking with guests at breakfast to surface additional leads, etc.). Know the competition well. In addition, be familiar with all business in the market and know where that business stays and why. The Sales Operations Manager will report directly to the Assistant General Manager.

QUALIFICATIONS:

  • Some college plus 2 years of Hotel Management in Operations, some Sales experience preferred, but will train the right candidate. Front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of OnQ is preferred.
  • Must work well with others, be motivated, and display a positive energetic demeanor.

 

Sales Operations Manager - Newark, CA

SALES OPERATIONS MANAGER: This unique role partners with our Sales Department. The Sales Operations Manager will provide leadership and supervision for the front office departments including: Front Desk and Night Audit staff as well as assist the Sales Department with fostering extended stay business through tele prospecting and outside sales calls one day per week.

This position manages all aspects of the front office areas focusing on guest satisfaction by ensuring guest issues are addressed and followed up timely and efficiently. In addition, the Sales Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. Duties also include training and staff development including brand standards, service standards, systems, security, and cash handling procedures. Monitor performance and recommend corrective or disciplinary action. Must manage the day-to-day activities of the Front Desk staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings/nights, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans, which support the overall objectives of the hotel.

One day per week, working with Sales leadership, this position will assist in the Sales effort by prospecting for potential extended stay business leads via telephone, computer research, and face to face cold calling within the Fremont/Newark market. Actively sell to in-house guests (greeting tours, talking with guests at breakfast to surface additional leads, etc.). Know the competition well. In addition, be familiar with all business in the market and know where that business stays and why. The Sales Operations Manager will report directly to the Assistant General Manager.

QUALIFICATIONS:

  • Some college plus 2 years of Hotel Management in Operations, some Sales experience preferred, but will train the right candidate. Front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of OnQ is preferred.
  • Must work well with others, be motivated, and display a positive energetic demeanor.

 

Job Details

Reference # 34356
Posted on 31 Oct 2018
Closes on 15 Jan 2019 09:40
Property name
Location(s) Newark, CA
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus plan, tuition reimbursement and more!
More details (document)
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