Housekeeping Manager - Nashville, TN 34864 https://inntrack.snaphire.com/job?jobmc=34864GOOGLE https://inntrack.snaphire.com/job?jobmc=34864GOOGLE
Careers at Hilton Garden Inn Nashville Airport Hilton Garden Inn Nashville Airport
Salary: YEAR USD

Location: Nashville, TN USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Housekeeping
Career Level: Experienced
Work Hours: Full-time

Date Posted: 15 Nov 2018

Valid Through: 15 Dec 2018 11:56

Job Profile Summary:

Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of guest rooms, maintaining inventory and cost controls, recruiting, training, maintaining and managing a motivated and skilled team.  Ensure outstanding guest satisfaction and product quality in accordance with Platinum Management Services, LLC. and Brand standards.  Maintain professionalism at all times.  Displays exemplary performance for staff to follow.  Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following -­‐ Other Duties May Be Assigned:

  • Adhere to Platinum Management Services, and Brand specific standards.
  • Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and
  • Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, ) to include removing all safety hazards.
  • Promote the property through goodwill, courtesy and a positive
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Maintains current knowledge of local area, attractions and
  • Professional appearance and grooming must be adhered to at all Uniforms must be worn according to Company and Brand standards.
  • Prepare work schedules to efficiently handle business
  • Assist in meeting financial goals - budget preparation regarding funds required within the department for maintenance; manage wages and labor hours and departmental expenses
  • Maintain effective key control including issuance of keys to department
  • A major portion of the workday will be spent working inspecting guest rooms, public areas and back of the house
  • Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
  • Be proficient in all housekeeping and guest service
  • Communicate and report any deficiencies in guest rooms, out of order equipment to management.
  • Recruit, train and provide career development for department
  • Perform routine inventory counts and place department orders
  • Maintain Company and Brand quality assurance (QA) standards.
  • Inspect guest rooms, public areas and back of house to ensure they are up to brand standards.
  • Handle departmental purchasing using Company purchase order policies and
  • Validate receipt and store purchased items
  • Maintains lost and found and ensures timely and appropriate
  • Coordinates Housekeeping/Laundry services and activities with other related units.
  • Perform interviews and make recommendations of hiring decision for department
  • Prepare morning/evening work assignments for direct reports.
  • Monitor daily productivity of staff and follow-up when standards are not met.
  • Work closely with Engineering to ensure all maintenance concerns are handled appropriately.
  • Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner
  • Keep inventory of closets and storage cages to ensure no shortages or waste exist.
  • Work closely with management to ensure that the communication among all departments is frequent and
  • Prioritize and resolve escalated customer concerns and
  • Fulfill Manager On Duty
  • Keep company business including but not limited to, financials, personnel, guest and customer data strictly

Qualifications & Requirements:

  • Professional appearance and grooming must be adhered to at all
  • Uniform required.
  • Excellent verbal and communication skills
  • Proficient in English. Bi-lingual a plus.
  • Ability to attend and complete required Company and Brand
  • Adaptable and willing to assist other departments in time of need.
  • Must be a Self-starter with effective leadership
  • Proficient with current technologies and software inclusive of business
  • Ability to work a flexible schedule; work both AM and/or PM shifts as needed.
  • Be organized and work well in a fast paced team
  • Stand and / or walk for extended periods of
  • Move, lift, carry, push, pull, and place object weighing less than or equal to 25 pounds without
  • Reach overhead and below the knees, including bending, twisting, pulling and
  • Maintain professionalism at all
  • Minimum 2 years experience as a Housekeeping Manager or Assistant Housekeeper, and 2 years housekeeping experience in a hospitality environment in a supervisory capacity; OR, equivalent level of education and experience.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

Housekeeping Manager - Nashville, TN

Job Profile Summary:

Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of guest rooms, maintaining inventory and cost controls, recruiting, training, maintaining and managing a motivated and skilled team.  Ensure outstanding guest satisfaction and product quality in accordance with Platinum Management Services, LLC. and Brand standards.  Maintain professionalism at all times.  Displays exemplary performance for staff to follow.  Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following -­‐ Other Duties May Be Assigned:

  • Adhere to Platinum Management Services, and Brand specific standards.
  • Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and
  • Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, ) to include removing all safety hazards.
  • Promote the property through goodwill, courtesy and a positive
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Maintains current knowledge of local area, attractions and
  • Professional appearance and grooming must be adhered to at all Uniforms must be worn according to Company and Brand standards.
  • Prepare work schedules to efficiently handle business
  • Assist in meeting financial goals - budget preparation regarding funds required within the department for maintenance; manage wages and labor hours and departmental expenses
  • Maintain effective key control including issuance of keys to department
  • A major portion of the workday will be spent working inspecting guest rooms, public areas and back of the house
  • Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
  • Be proficient in all housekeeping and guest service
  • Communicate and report any deficiencies in guest rooms, out of order equipment to management.
  • Recruit, train and provide career development for department
  • Perform routine inventory counts and place department orders
  • Maintain Company and Brand quality assurance (QA) standards.
  • Inspect guest rooms, public areas and back of house to ensure they are up to brand standards.
  • Handle departmental purchasing using Company purchase order policies and
  • Validate receipt and store purchased items
  • Maintains lost and found and ensures timely and appropriate
  • Coordinates Housekeeping/Laundry services and activities with other related units.
  • Perform interviews and make recommendations of hiring decision for department
  • Prepare morning/evening work assignments for direct reports.
  • Monitor daily productivity of staff and follow-up when standards are not met.
  • Work closely with Engineering to ensure all maintenance concerns are handled appropriately.
  • Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner
  • Keep inventory of closets and storage cages to ensure no shortages or waste exist.
  • Work closely with management to ensure that the communication among all departments is frequent and
  • Prioritize and resolve escalated customer concerns and
  • Fulfill Manager On Duty
  • Keep company business including but not limited to, financials, personnel, guest and customer data strictly

Qualifications & Requirements:

  • Professional appearance and grooming must be adhered to at all
  • Uniform required.
  • Excellent verbal and communication skills
  • Proficient in English. Bi-lingual a plus.
  • Ability to attend and complete required Company and Brand
  • Adaptable and willing to assist other departments in time of need.
  • Must be a Self-starter with effective leadership
  • Proficient with current technologies and software inclusive of business
  • Ability to work a flexible schedule; work both AM and/or PM shifts as needed.
  • Be organized and work well in a fast paced team
  • Stand and / or walk for extended periods of
  • Move, lift, carry, push, pull, and place object weighing less than or equal to 25 pounds without
  • Reach overhead and below the knees, including bending, twisting, pulling and
  • Maintain professionalism at all
  • Minimum 2 years experience as a Housekeeping Manager or Assistant Housekeeper, and 2 years housekeeping experience in a hospitality environment in a supervisory capacity; OR, equivalent level of education and experience.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

Job Details

Reference # 34864
Posted on 15 Nov 2018
Closes on 15 Dec 2018 11:56
Property name
Location(s) Nashville, TN
City Name
Department Housekeeping
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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