(Part-time) Guest Services Representative - Great Neck, NY 35140 https://inntrack.snaphire.com/job?jobmc=35140GOOGLE https://inntrack.snaphire.com/job?jobmc=35140GOOGLE
Careers at Andrew Hotel Andrew Hotel
Salary: HOUR USD

Location: Great Neck, NY 75 N Station Plz Great Neck NY 11021-5009 USA

Type of employment : PART_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry
Work Hours: Part-time (Non-benefited)

Date Posted: 27 Nov 2018

Valid Through:

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Cross-training for overnight night position is required.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer incoming hotel calls as well as guest emails.
  3. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  4. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  5. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  6. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  7. Understand and enforce the hotel company credit policies. 
  8. Account for all cash and makes deposits in accordance with hotel and company policies.
  9. Take the initiative to greet guests in a friendly and warm manner.
  10. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  11. Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Previous hospitality and customer service experience preferred.

Previous Front Desk experience is a plus.

Ability to work overnight shift as needed.

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office or customer service experience preferred.

(Part-time) Guest Services Representative - Great Neck, NY

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Cross-training for overnight night position is required.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer incoming hotel calls as well as guest emails.
  3. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  4. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  5. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  6. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  7. Understand and enforce the hotel company credit policies. 
  8. Account for all cash and makes deposits in accordance with hotel and company policies.
  9. Take the initiative to greet guests in a friendly and warm manner.
  10. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  11. Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Previous hospitality and customer service experience preferred.

Previous Front Desk experience is a plus.

Ability to work overnight shift as needed.

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office or customer service experience preferred.

Job Details

Reference # 35140
Posted on 27 Nov 2018
Closes on
Property name
Location(s) Great Neck, NY
City Name
Department Rooms
Career level Entry
Hours/Status Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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