Night Auditor - Orlando, FL 35489 https://inntrack.snaphire.com/job?jobmc=35489GOOGLE https://inntrack.snaphire.com/job?jobmc=35489GOOGLE
Careers at Marriott Orlando Downtown Marriott Orlando Downtown
Salary: YEAR USD

Location: Orlando, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 06 Dec 2018

Valid Through: 05 Jan 2019 14:53

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Night Auditor for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

Responsibilities:

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency.
  • Run the night audit final, after ensuring all revenue is in balance.
  • Handle all unusual and/or emergency situations in accordance with the property procedures. Notify the General Manager of any unusual incidents or emergencies which occurred during the shift.
  • Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
  • Checks Front Desk log book for any special requests, problems, etc.
  • Greet and welcome all guests approaching the Front Desk in accordance with Marriott Brand standards.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Proactively recommend hotel services, facilities and provide hours of operation upon check-in.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Communicates all important information to following shift to ensure a smooth transition.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Log Book.
  • Be familiar with all in-house groups.
  • Completes all end of shift closing procedures and ensures that the cash drop is completed.

At Your Service Responsibilities:

  • Answer all calls promptly, in a courteous and hospitable manner.
  • Forward calls to the appropriate department or person.
  • Answer questions from guests on their reservations or bill.
  • Take order for fresh bites, and answer any questions. Enter into Micros ensuring the information is correct.
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
  • Assist guests with accessing the internet.
  • Process wake up calls per guest's request.
  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

 

Requirements:

  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 

Desired Qualifications

  • Previous Hotel and/or Customer Service experience.
  • Previous Hotel Front Desk or Night Auditor experience desired.
  • Must be flexible to working nights, weekends and holidays.
  • Excellent communication skills.

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

 

Night Auditor - Orlando, FL

We have transformed this hotel with a complete renovation and re-opened as the dazzling Marriott Orlando Downtown, conveniently located adjacent to the downtown UCF campus and nestled in the future Creative Village.  We are looking for a Night Auditor for our hotel that features 297 redesigned guest rooms and 15,992 square feet of sophisticated meeting accommodations.

Responsibilities:

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency.
  • Run the night audit final, after ensuring all revenue is in balance.
  • Handle all unusual and/or emergency situations in accordance with the property procedures. Notify the General Manager of any unusual incidents or emergencies which occurred during the shift.
  • Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
  • Checks Front Desk log book for any special requests, problems, etc.
  • Greet and welcome all guests approaching the Front Desk in accordance with Marriott Brand standards.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Proactively recommend hotel services, facilities and provide hours of operation upon check-in.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Communicates all important information to following shift to ensure a smooth transition.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Log Book.
  • Be familiar with all in-house groups.
  • Completes all end of shift closing procedures and ensures that the cash drop is completed.

At Your Service Responsibilities:

  • Answer all calls promptly, in a courteous and hospitable manner.
  • Forward calls to the appropriate department or person.
  • Answer questions from guests on their reservations or bill.
  • Take order for fresh bites, and answer any questions. Enter into Micros ensuring the information is correct.
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction.
  • Assist guests with accessing the internet.
  • Process wake up calls per guest's request.
  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

 

Requirements:

  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 

Desired Qualifications

  • Previous Hotel and/or Customer Service experience.
  • Previous Hotel Front Desk or Night Auditor experience desired.
  • Must be flexible to working nights, weekends and holidays.
  • Excellent communication skills.

 

Marriott Orlando Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

 

 

Job Details

Reference # 35489
Posted on 06 Dec 2018
Closes on 05 Jan 2019 14:53
Property name Marriott Orlando Downtown
Location(s) Orlando, FL
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits We offer eligible associates Medical, Dental and Life Insurance, Short and Long-Term Disability, 401(K) plan & our Hotel Room Discount Program
More details (document)
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