Operations Supervisor - Kamloops, BC 35570 https://inntrack.snaphire.com/job?jobmc=35570GOOGLE https://inntrack.snaphire.com/job?jobmc=35570GOOGLE
Careers at Delta Hotel Kamloops Delta Hotel Kamloops
Salary: YEAR CAD

Location: Kamloops, BC 540 Victoria Street Kamloops BC V2C 2B2 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 01 Jan 2019

Valid Through: 31 Jan 2019 09:56

OPERATIONS SUPERVISOR

Delta Hotels Kamloops is seeking an ambitious Operational Support Services Lead  who provides a superior level of guest service. This position works to provide luggage service, valet service, clean up around property, security and support to various areas of the hotel as needed. The Operational Support Services Lead provides direction in completing tasks when the Operations Manager of Guest Services is not available.

 PERKS

  • Opportunities to grow professionally and personally
  • Access to a comprehensive benefits package
  • Competitive wages
  • Explore the world with our employee hotel rates at first class hotels within Canada and Internationally
  • Discounted Parking pass - Downtown Kamloops
  • Empowered by leaders to think outside the box and develop innovative ideas
  • Genuine people who work together to achieve a common goal
  • Enjoy the people you work with, build friendships, and have fun at work
  • Opportunities to volunteer and give back to the Kamloops community
  • A team focused on sustainability and being environmentally friendly

QUALIFICATIONS

  • Serving it right certificate required
  • Food Safe an asset
  • Valid drivers license, and clean drivers abstract
  • Able to drive automatic vehicles, standard is an asset
  • Possess a positive attitude and works well with other team members
  • Passionate about team and guest interaction
  • Ability to remain calm and assertively deal with difficult situations in a professional and respectful manner
  • Ability to remain flexible and adapt well to variety of situations
  • Strong communication skills with the ability to build connections with guests
  • Solid understanding of computers, internet and technology
  • Detail orientated
  • Have a collaborative mindset to work within a dynamic team

RESPONSIBILITIES

  • Embodies a forward-moving, highly collaborative, fully accountable and inspired vertical mindset; Actively promotes a vertical mindset in the work place
  • Leads others by assigning tasks and ensuring checklists are completed
  • Takes initiative and encourages others to do so
  • Ensures guest experience is top of mind for all employees and guests are receiving elevated guest experiences
  • Communicates frequently with Guest Services to ensure guest needs are taken care of immediately
  • Effectively communicates with all departments to understand and fulfill business needs
  • Handles guest luggage with care and efficient service
  • Valets guest vehicle to valet location quickly and with care
  • Greets all guests immediately with a friendly and sincere welcome. Always uses positive and clear verbal and body language skills .
  • Delivers superior telephone service, following and building on industry best practice standards, answering all calls in a timely and professional manner.
  • Responsible for being a determined and focussed performer in a team of empowered Guest Services professionals who will strive to deliver focussed and extraordinary customer service.
  • Guest room orientation and guidance of in-room operations when required
  • Deliver on-call items to guest rooms when required, and support Guest Services, Housekeeping Services, Food and Beverage, and all other departments as required
  • Patrol premises to ensure they are secure, and guests are safe
  • Deal with disruptive guests and/or individuals within our hotel and on hotel premises
  • Looks for efficiencies in processes and communicates with the Operations Manager of Guest Services to implement these changes
  • Performs other duties, as assigned, to meet business needs

COME EXPLORE WITH US! APPLY TODAY!

  • Posting closing date: January 20, 2019
  • Shortlisted candidates will be contacted after the posting has closed
  • Anticipated start date: March 2019

ABOUT KAMLOOPS, BC

The Delta Hotels Kamloops- a franchise of Marriott opening in April 2019, is located in Kamloops, BC. Kamloops  is a place for families, urban and rural adventurers. Don't just escape, explore. Go off the grid, get lost and discover the unexpected along the way. With abundant sunshine, the second largest city in BC's Interior has 100+ lakes within easy reach, ideal for fishing and paddling. Mountain biking and golfing are also popular. In winter, you can snowshoe, cross-country ski, as well as downhill ski and snowboard at Sun Peaks Resort and Harper Mountain.

  

Thank you for your interest in joining the Delta Hotels Kamloops team.
Only those with the current legal right to work in Canada will be considered.

 

 

 

Operations Supervisor - Kamloops, BC

OPERATIONS SUPERVISOR

Delta Hotels Kamloops is seeking an ambitious Operational Support Services Lead  who provides a superior level of guest service. This position works to provide luggage service, valet service, clean up around property, security and support to various areas of the hotel as needed. The Operational Support Services Lead provides direction in completing tasks when the Operations Manager of Guest Services is not available.

 PERKS

  • Opportunities to grow professionally and personally
  • Access to a comprehensive benefits package
  • Competitive wages
  • Explore the world with our employee hotel rates at first class hotels within Canada and Internationally
  • Discounted Parking pass - Downtown Kamloops
  • Empowered by leaders to think outside the box and develop innovative ideas
  • Genuine people who work together to achieve a common goal
  • Enjoy the people you work with, build friendships, and have fun at work
  • Opportunities to volunteer and give back to the Kamloops community
  • A team focused on sustainability and being environmentally friendly

QUALIFICATIONS

  • Serving it right certificate required
  • Food Safe an asset
  • Valid drivers license, and clean drivers abstract
  • Able to drive automatic vehicles, standard is an asset
  • Possess a positive attitude and works well with other team members
  • Passionate about team and guest interaction
  • Ability to remain calm and assertively deal with difficult situations in a professional and respectful manner
  • Ability to remain flexible and adapt well to variety of situations
  • Strong communication skills with the ability to build connections with guests
  • Solid understanding of computers, internet and technology
  • Detail orientated
  • Have a collaborative mindset to work within a dynamic team

RESPONSIBILITIES

  • Embodies a forward-moving, highly collaborative, fully accountable and inspired vertical mindset; Actively promotes a vertical mindset in the work place
  • Leads others by assigning tasks and ensuring checklists are completed
  • Takes initiative and encourages others to do so
  • Ensures guest experience is top of mind for all employees and guests are receiving elevated guest experiences
  • Communicates frequently with Guest Services to ensure guest needs are taken care of immediately
  • Effectively communicates with all departments to understand and fulfill business needs
  • Handles guest luggage with care and efficient service
  • Valets guest vehicle to valet location quickly and with care
  • Greets all guests immediately with a friendly and sincere welcome. Always uses positive and clear verbal and body language skills .
  • Delivers superior telephone service, following and building on industry best practice standards, answering all calls in a timely and professional manner.
  • Responsible for being a determined and focussed performer in a team of empowered Guest Services professionals who will strive to deliver focussed and extraordinary customer service.
  • Guest room orientation and guidance of in-room operations when required
  • Deliver on-call items to guest rooms when required, and support Guest Services, Housekeeping Services, Food and Beverage, and all other departments as required
  • Patrol premises to ensure they are secure, and guests are safe
  • Deal with disruptive guests and/or individuals within our hotel and on hotel premises
  • Looks for efficiencies in processes and communicates with the Operations Manager of Guest Services to implement these changes
  • Performs other duties, as assigned, to meet business needs

COME EXPLORE WITH US! APPLY TODAY!

  • Posting closing date: January 20, 2019
  • Shortlisted candidates will be contacted after the posting has closed
  • Anticipated start date: March 2019

ABOUT KAMLOOPS, BC

The Delta Hotels Kamloops- a franchise of Marriott opening in April 2019, is located in Kamloops, BC. Kamloops  is a place for families, urban and rural adventurers. Don't just escape, explore. Go off the grid, get lost and discover the unexpected along the way. With abundant sunshine, the second largest city in BC's Interior has 100+ lakes within easy reach, ideal for fishing and paddling. Mountain biking and golfing are also popular. In winter, you can snowshoe, cross-country ski, as well as downhill ski and snowboard at Sun Peaks Resort and Harper Mountain.

  

Thank you for your interest in joining the Delta Hotels Kamloops team.
Only those with the current legal right to work in Canada will be considered.

 

 

 

Job Details

Reference # 35570
Posted on 01 Jan 2019
Closes on 31 Jan 2019 09:56
Property name
Location(s) Kamloops, BC
City Name
Department
Career level
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document) Operations Supervisor.pdf
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