Resort Assistant Front Office Manager - Tempe, AZ 36047 https://inntrack.snaphire.com/job?jobmc=36047GOOGLE https://inntrack.snaphire.com/job?jobmc=36047GOOGLE
Careers at The Buttes Marriott The Buttes Marriott
Salary: HOUR USD

Location: Tempe, AZ 2000 W Westcourt Way Tempe Arizona 85282 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level:
Work Hours: Full-time

Date Posted: 24 Dec 2018

Valid Through: 23 Jan 2019 08:23

JOB TITLE: Assistant Front Office Manager

REPORTS TO: Front Office Manager

BASIC PURPOSE: Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the Front Office Manager's schedule to provide high management visibility and improved guest service.  As such, this position will be scheduled in the AM, PM, Weekends and Weekdays.

ORGANIZATIONAL SCOPEPosition is responsible for the short term planning and day-to-day operations of the Front Office Department. Recommends procedural changes. Aids in the administration of the Front Desk, Guest Response, Bell Stand, Concierge, Valet and Transportation. Implements and monitors the Department's budget and manages expenses within approved budget constraints.

ESSENTIAL FUNCTIONS:

  1. Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. 
  2. Supervise the Front Office employees, interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. 
  3. Aid in the implementation and administration of company programs. Ensure compliance with SOP's to ensure an optimal level of guest and associate satisfaction. 
  4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  5.  Ensure adequate supplies, monitor and maintain the Front Office systems and equipment to ensure their optimum performance. 

NON-ESSENTIAL FUNCTIONS:  

  1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  2. Maintain good working relationships and open lines of communication with all other departments.
  3. Perform the Manager on Duty/Lobby Ambassador functions as assigned.

Knowledge and Skills:

Education:            Two to four year college degree or equivalent education/related experience

Experience:          One to Two years of full-time employment in a related position with Hotel companies and Marriott experience is preferred.

Skills and Abilities:

Requires knowledge of discipline-specific Interstate policies, procedures and services and general knowledge of other departments in the hotel.

Requires supervision/management skills.

Ability to achieve positive guest relations and maximize guest satisfaction.

Ability to communicate in English.  Second language desirable.

Ability to handle cash and credit transactions.

Ability to enforce all company rules and SOPs.

No. of employees supervised:  Supervise ten to fifteen employees

Travel required:  Minimal. May be required to attend supplemental Management training classes.

Hours Required:  Forty to fifty hours over a weekly period. Day or evening shift and weekends per business demand. Schedule will offset that of the Front Office Manager.

Resort Assistant Front Office Manager - Tempe, AZ

JOB TITLE: Assistant Front Office Manager

REPORTS TO: Front Office Manager

BASIC PURPOSE: Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the Front Office Manager's schedule to provide high management visibility and improved guest service.  As such, this position will be scheduled in the AM, PM, Weekends and Weekdays.

ORGANIZATIONAL SCOPEPosition is responsible for the short term planning and day-to-day operations of the Front Office Department. Recommends procedural changes. Aids in the administration of the Front Desk, Guest Response, Bell Stand, Concierge, Valet and Transportation. Implements and monitors the Department's budget and manages expenses within approved budget constraints.

ESSENTIAL FUNCTIONS:

  1. Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. 
  2. Supervise the Front Office employees, interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. 
  3. Aid in the implementation and administration of company programs. Ensure compliance with SOP's to ensure an optimal level of guest and associate satisfaction. 
  4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  5.  Ensure adequate supplies, monitor and maintain the Front Office systems and equipment to ensure their optimum performance. 

NON-ESSENTIAL FUNCTIONS:  

  1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  2. Maintain good working relationships and open lines of communication with all other departments.
  3. Perform the Manager on Duty/Lobby Ambassador functions as assigned.

Knowledge and Skills:

Education:            Two to four year college degree or equivalent education/related experience

Experience:          One to Two years of full-time employment in a related position with Hotel companies and Marriott experience is preferred.

Skills and Abilities:

Requires knowledge of discipline-specific Interstate policies, procedures and services and general knowledge of other departments in the hotel.

Requires supervision/management skills.

Ability to achieve positive guest relations and maximize guest satisfaction.

Ability to communicate in English.  Second language desirable.

Ability to handle cash and credit transactions.

Ability to enforce all company rules and SOPs.

No. of employees supervised:  Supervise ten to fifteen employees

Travel required:  Minimal. May be required to attend supplemental Management training classes.

Hours Required:  Forty to fifty hours over a weekly period. Day or evening shift and weekends per business demand. Schedule will offset that of the Front Office Manager.

Job Details

Reference # 36047
Posted on 24 Dec 2018
Closes on 23 Jan 2019 08:23
Property name Phoenix Marriott Resort Tempe at The Buttes
Location(s) Tempe, AZ
City Name
Department Rooms
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits 401K, Dental, Medical, Vision, Life
More details (document)
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