Rooms Attendant - South Bend, IN 36282 https://inntrack.snaphire.com/job?jobmc=36282GOOGLE https://inntrack.snaphire.com/job?jobmc=36282GOOGLE
Careers at DoubleTree by Hilton South Bend DoubleTree by Hilton South Bend
Salary: HOUR USD

Location: South Bend, IN 123 N. Dr. Martin Luther King Jr. Blvd. South Bend IN 46601 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 03 Jan 2019

Valid Through: 02 Feb 2019 15:01

 

JOB SUMMARY 

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. 

QUALIFICATION STANDARDS 

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred. 

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements: 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with DoubleTree by Hilton Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times. 

DUTIES & FUNCTIONS 

Fundamental Requirements:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Thoroughly clean guestrooms according to standards.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
  • Restock housekeeping cleaning cart for next day's use.
  • Replenish chemical bottles.
  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for "Lost and Found" according to the standards.
  • Ensure overall guest satisfaction.

 The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Rooms Attendant - South Bend, IN

 

JOB SUMMARY 

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. 

QUALIFICATION STANDARDS 

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred. 

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements: 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with DoubleTree by Hilton Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times. 

DUTIES & FUNCTIONS 

Fundamental Requirements:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Thoroughly clean guestrooms according to standards.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
  • Restock housekeeping cleaning cart for next day's use.
  • Replenish chemical bottles.
  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for "Lost and Found" according to the standards.
  • Ensure overall guest satisfaction.

 The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Job Details

Reference # 36282
Posted on 03 Jan 2019
Closes on 02 Feb 2019 15:01
Property name DoubleTree by Hilton South Bend
Location(s) South Bend, IN
City Name
Department Rooms
Career level Entry
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low) 10.0
Pay range ($high) 10.0
Bonuses Yes
Benefits Competative Wages & Benefits, Free Parking, Meal Program, & Hilton Travel Discounts
More details (document)
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