Guest Service Agent/ Night Auditor - Great Neck, NY 36354 https://inntrack.snaphire.com/job?jobmc=36354GOOGLE https://inntrack.snaphire.com/job?jobmc=36354GOOGLE
Careers at Andrew Hotel Andrew Hotel
Salary: YEAR USD

Location: Great Neck, NY USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry
Work Hours: Full-time

Date Posted: 07 Jan 2019

Valid Through: 06 Feb 2019 08:50

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities for Guest Service Agent

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Responsibilities for Night Auditor

  1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
  2. Verify the status of all wake-up call requests and ensure they are properly handled.
  3. Balance all cash receipts and work performed during the audit shift.  Make deposits of cash.
  4. Prepare the front office for the 'A' shift and reset day's business.
  5. Act as a Guest Service representative and manager on duty during the night time hours

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Guest Service Agent/ Night Auditor - Great Neck, NY

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities for Guest Service Agent

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Responsibilities for Night Auditor

  1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
  2. Verify the status of all wake-up call requests and ensure they are properly handled.
  3. Balance all cash receipts and work performed during the audit shift.  Make deposits of cash.
  4. Prepare the front office for the 'A' shift and reset day's business.
  5. Act as a Guest Service representative and manager on duty during the night time hours

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Job Details

Reference # 36354
Posted on 07 Jan 2019
Closes on 06 Feb 2019 08:50
Property name
Location(s) Great Neck, NY
City Name
Department Rooms
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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