Hotel and Revenue Manager - Las Vegas, NV 36639 https://inntrack.snaphire.com/job?jobmc=36639GOOGLE https://inntrack.snaphire.com/job?jobmc=36639GOOGLE
Careers at Tuscany Suites and Casino Tuscany Suites and Casino
Salary: YEAR USD

Location: Las Vegas, NV 255 E. Flamingo Road Las Vegas NV 89169 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Management
Work Hours: Full-time

Date Posted: 11 Jan 2019

Valid Through: 10 Feb 2019 07:18

JOB OVERVIEW

 Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Hotel and Revenue Manager that will maximize room revenue and profits for the hotel.  This position is responsible for generating forecasts, establishing goals, and driving results for room revenue, occupancy, ADR, and RevPAR.  The Revenue Manager leads the Revenue Strategy Team and provides managerial leadership to the Guest Reception Call Center.  Utilizing management skills, expertise in hotel operations, market analysis, and yield management techniques, the Hotel and Revenue Manager selects and targets business and sets rates to drive the most profitable business mix for the available rooms inventory and food & beverage capacity.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Leading Guest Reception Teams

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all Guest Reception Call Center operations, while understanding employee positions well enough to perform duties in employees' absence.
  • Supervises Guest Reception, Guest Reception Call Center, Concierge and Bell/Valet Staff.
  • Manages day-to-day operations, ensuring the quality, standards and exceeding the expectations of guests on a daily basis.
  • Develops specific goals with executive management and plans to prioritize, organize, and accomplish work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag while providing service that conforms with standard operating procedures and exceeds all Tuscany standards.
  • Monitors all work areas to ensure they look welcoming and "surgically clean."

Maintaining Revenue Goals

  • Manages pricing and inventory of hotel distribution channels (hotel direct, website, wholesalers, travel agencies/GDS, Online Travel Agencies, corporate accounts, and group business)
  • Monitors demand trends, booking pattern, pace, and market mix utilizing Revenue Management System
  • Creates and monitors 10/30/60/90-day and annual forecasts
  • Monitors and analyzes competitive set and drives market share growth
  • Leads weekly Revenue Strategy and Forecast meetings
  • Provides pricing and reviews group bookings to ensure revenue maximization, manages group cutoff dates and block shortfalls and overages
  • Monitors and reconciles group bookings in Delphi and Opera PMS
  • Analyzes room rates, market conditions, and historical data to contribute to and execute current Sales & Marketing strategy and directs continued revenue maximization
  • Coaches Sales colleagues on hotel's Sales & Marketing strategy
  • Performs displacement analysis on groups to support group sales decisions
  • Collaborates with Sales & Marketing to generate demand during need periods and identify strategic marketing offers
  • Coordinates agency, wholesaler, and other relationships

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Maintains high visibility in public areas during peak times.
  • Provides immediate assistance to guests as requested.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Records guest issues in the Property Management System.
  • Reviews comment cards, online reviews, and guest survey results with employees.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, peers and subordinates on relevant information in a timely manner.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Participates as needed in the investigation of employee and guest incidents.
  • Performs Guest Receptionist duties in high demand times.

 

EDUCATION AND EXPERIENCE

  • 5 years or more of progressive hotel Rooms and Revenue Management experience
  • Proven leadership skills
  • Proven record of independent, self-motivated work habits
  • Ability to focus on the big picture as well as individual results
  • Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures
  • Bachelor's degree preferred

Hotel and Revenue Manager - Las Vegas, NV

JOB OVERVIEW

 Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Hotel and Revenue Manager that will maximize room revenue and profits for the hotel.  This position is responsible for generating forecasts, establishing goals, and driving results for room revenue, occupancy, ADR, and RevPAR.  The Revenue Manager leads the Revenue Strategy Team and provides managerial leadership to the Guest Reception Call Center.  Utilizing management skills, expertise in hotel operations, market analysis, and yield management techniques, the Hotel and Revenue Manager selects and targets business and sets rates to drive the most profitable business mix for the available rooms inventory and food & beverage capacity.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Leading Guest Reception Teams

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all Guest Reception Call Center operations, while understanding employee positions well enough to perform duties in employees' absence.
  • Supervises Guest Reception, Guest Reception Call Center, Concierge and Bell/Valet Staff.
  • Manages day-to-day operations, ensuring the quality, standards and exceeding the expectations of guests on a daily basis.
  • Develops specific goals with executive management and plans to prioritize, organize, and accomplish work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag while providing service that conforms with standard operating procedures and exceeds all Tuscany standards.
  • Monitors all work areas to ensure they look welcoming and "surgically clean."

Maintaining Revenue Goals

  • Manages pricing and inventory of hotel distribution channels (hotel direct, website, wholesalers, travel agencies/GDS, Online Travel Agencies, corporate accounts, and group business)
  • Monitors demand trends, booking pattern, pace, and market mix utilizing Revenue Management System
  • Creates and monitors 10/30/60/90-day and annual forecasts
  • Monitors and analyzes competitive set and drives market share growth
  • Leads weekly Revenue Strategy and Forecast meetings
  • Provides pricing and reviews group bookings to ensure revenue maximization, manages group cutoff dates and block shortfalls and overages
  • Monitors and reconciles group bookings in Delphi and Opera PMS
  • Analyzes room rates, market conditions, and historical data to contribute to and execute current Sales & Marketing strategy and directs continued revenue maximization
  • Coaches Sales colleagues on hotel's Sales & Marketing strategy
  • Performs displacement analysis on groups to support group sales decisions
  • Collaborates with Sales & Marketing to generate demand during need periods and identify strategic marketing offers
  • Coordinates agency, wholesaler, and other relationships

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Maintains high visibility in public areas during peak times.
  • Provides immediate assistance to guests as requested.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Records guest issues in the Property Management System.
  • Reviews comment cards, online reviews, and guest survey results with employees.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, peers and subordinates on relevant information in a timely manner.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Participates as needed in the investigation of employee and guest incidents.
  • Performs Guest Receptionist duties in high demand times.

 

EDUCATION AND EXPERIENCE

  • 5 years or more of progressive hotel Rooms and Revenue Management experience
  • Proven leadership skills
  • Proven record of independent, self-motivated work habits
  • Ability to focus on the big picture as well as individual results
  • Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures
  • Bachelor's degree preferred

Job Details

Reference # 36639
Posted on 11 Jan 2019
Closes on 10 Feb 2019 07:18
Property name
Location(s) Las Vegas, NV
City Name
Department Rooms
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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