Hotel Front Office Manager - Full Service - Dallas, TX 36664 https://inntrack.snaphire.com/job?jobmc=36664GOOGLE https://inntrack.snaphire.com/job?jobmc=36664GOOGLE
Careers at DoubleTree by Hilton Dallas Near the Galleria DoubleTree by Hilton Dallas Near the Galleria
Salary: YEAR USD

Location: Dallas, TX Dallas TX 75244 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 06 Jun 2019

Valid Through: 06 Jul 2019 15:10

The DoubleTree by Hilton Dallas Near the Galleria is currently looking to hire a Front Office Manager to manage the front office operations while achieving customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPEPosition is responsible for the short term planning and day-to-day operations of the Front Office Department.  The major areas of responsibility/management include: Front Desk, PBX, Bell Stand, Concierge, Valet and Transportation.  Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.

 

ESSENTIAL FUNCTIONS:

Implement company programs (CHA/Franchiser) and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. 

Prepare forecasts and reports and assist in the development, implement and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. 

Resolve customer complaints, anticipate potential problems by reviewing Brand SALT tool and site and associate performance to ensure high levels of customer satisfaction and quality. 

Manage the Human Resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Knowledge and Skills:

 Education: Four year college degree or equivalent education/experience

 Experience: Two to three years of experience in a related position with a full service hotel.

 

Hotel Front Office Manager - Full Service - Dallas, TX

The DoubleTree by Hilton Dallas Near the Galleria is currently looking to hire a Front Office Manager to manage the front office operations while achieving customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPEPosition is responsible for the short term planning and day-to-day operations of the Front Office Department.  The major areas of responsibility/management include: Front Desk, PBX, Bell Stand, Concierge, Valet and Transportation.  Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.

 

ESSENTIAL FUNCTIONS:

Implement company programs (CHA/Franchiser) and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. 

Prepare forecasts and reports and assist in the development, implement and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. 

Resolve customer complaints, anticipate potential problems by reviewing Brand SALT tool and site and associate performance to ensure high levels of customer satisfaction and quality. 

Manage the Human Resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Knowledge and Skills:

 Education: Four year college degree or equivalent education/experience

 Experience: Two to three years of experience in a related position with a full service hotel.

 

Job Details

Reference # 36664
Posted on 06 Jun 2019
Closes on 06 Jul 2019 15:10
Property name
Location(s) Dallas, TX
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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