Front Desk Agent - The Tower Hotel - Niagara Falls, ON 36704 https://inntrack.snaphire.com/job?jobmc=36704GOOGLE https://inntrack.snaphire.com/job?jobmc=36704GOOGLE
Careers at Fallsview Group Fallsview Group
Salary: HOUR CAD

Location: Niagara Falls, ON 6732 Fallsview Blvd Niagara Falls ON L2G 3W6 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 14 Jan 2019

Valid Through: 13 Feb 2019 07:03

At The Tower Hotel, we pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.

The Tower Hotel is committed to providing guests with an unsurpassed level of service and the continuing success of the Tower Hotel is contingent on the quality of the service given. We invite you to consider joining our team of hospitality experts.

As a member of the Tower Hotel team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.

The Tower Hotel is seeking a Front Desk Agent. This position would be an immediate start with 4-5 shifts per week. Afternoon, evening & weekend availability is required. There is also benefit eligibility after a probation period. 

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

"Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department"

Front Desk Agent - The Tower Hotel - Niagara Falls, ON

At The Tower Hotel, we pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.

The Tower Hotel is committed to providing guests with an unsurpassed level of service and the continuing success of the Tower Hotel is contingent on the quality of the service given. We invite you to consider joining our team of hospitality experts.

As a member of the Tower Hotel team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.

The Tower Hotel is seeking a Front Desk Agent. This position would be an immediate start with 4-5 shifts per week. Afternoon, evening & weekend availability is required. There is also benefit eligibility after a probation period. 

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

"Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department"

Job Details

Reference # 36704
Posted on 14 Jan 2019
Closes on 13 Feb 2019 07:03
Property name The Tower Hotel
Location(s) Niagara Falls, ON
City Name
Department Rooms
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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