Valet/Bellman - Tucson, AZ 37052 https://inntrack.snaphire.com/job?jobmc=37052GOOGLE https://inntrack.snaphire.com/job?jobmc=37052GOOGLE
Careers at Hacienda Del Sol Guest Ranch Resort Hacienda Del Sol Guest Ranch Resort
Salary: YEAR USD

Location: Tucson, AZ USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 23 Jan 2019

Valid Through: 22 Feb 2019 13:39

Reports to:  Front Office Manager

Department:  Rooms

Scope and General Purpose:

The Valet/Bellman's primary objective is to provide a positive impression to the guests upon arriving and leaving the property. Responsible for interacting with guests, clients and associates to ensure excellent guest service.

Responsibilities:

  • Exercise customer service as their top priority
  • Must have a flexible schedule, available for nights, weekends, and holidays
  • Must remember that you're going to be the first and last contact the guests has for the property and that you are an integral customer service contact
  • Parking and retrieving guest cars
  • Must record the location of the parking space as well as the number on the valet ticket
  • Ensure the customer's keys and the tickets are placed in the proper location
  • Comfortable driving any size and type of vehicle
  • Comfortable driving a manual transmission
  • Provide claim check as well as instructing the guests about ways to reclaim their vehicle
  • Park guest vehicles in the specified areas through a safe and efficient way
  • Retrieve the customer vehicles from the specified parking areas in a safe and efficient way
  • Give travel directions as well as information to property events and promotions
  • Encouraging and uplifting attitude
  • Know and obeys all traffic regulations
  • Courteous in treating the customers and also in resolving any service issues
  • Provide universal supervision to other valet attendants to ensure the effective and efficient operation of valet
  • Deliver any internal and external service for the guest and ensuring all interaction
  • Capable of giving apt and well-informed service
  • Help with the evaluating, training, staffing, developing, scheduling and monitoring of all valet staff
  • Greet the arriving and departing guests; must open the passenger door of the vehicle and offers assistance appropriately
  • Must be knowledgeable about property (history, room types, room locations, resort amenities, restaurant knowledge, ice machine locations, local tourism information, local restaurants, hiking trails, upcoming weather, different views from across property, and pool locations)
  • Must be able to locate, describe, and illustrate all room amenities (remote controls, Keurig, outlet knowledge, charging stations, robes, blanket, hair dryer, ice bucket and glasses, mini fridge, AC/Heat, clock radio, fan switches, escape route, jets in the tub)
  • Preform on property deliveries such as amenities, flowers, dry-cleaning, etc.
  • Provide luggage pick-up and delivery upon guest arrival and departure

 

Qualifications:

  • Must have a valid driver's license
  • Must present a clear and current driver's license report from DMV at his/her own expense
  • Must be 18 years or older
  • Comfortable driving any size and type of vehicle including manual transmission

 

Physical:

Essential Duties require long periods of standing, walking, and running.  Must have good dexterity. Must have good hearing and can see up close and at a distance clearly. Be agile enough to get in and out of any type of vehicle. Speak distinctly and clearly. Must be able to carry luggage of 25-75lbs around property, up and down stairs.

Environmental:

Duties are performed in outdoor settings such as parking lots or garages.  Will be exposed to extreme hot and cold weather, wind, dust and noise.

This job description reflects management's assessment of essential functions; however it does not prescribe or restrict all tasks that may be assigned.

Valet/Bellman - Tucson, AZ

Reports to:  Front Office Manager

Department:  Rooms

Scope and General Purpose:

The Valet/Bellman's primary objective is to provide a positive impression to the guests upon arriving and leaving the property. Responsible for interacting with guests, clients and associates to ensure excellent guest service.

Responsibilities:

  • Exercise customer service as their top priority
  • Must have a flexible schedule, available for nights, weekends, and holidays
  • Must remember that you're going to be the first and last contact the guests has for the property and that you are an integral customer service contact
  • Parking and retrieving guest cars
  • Must record the location of the parking space as well as the number on the valet ticket
  • Ensure the customer's keys and the tickets are placed in the proper location
  • Comfortable driving any size and type of vehicle
  • Comfortable driving a manual transmission
  • Provide claim check as well as instructing the guests about ways to reclaim their vehicle
  • Park guest vehicles in the specified areas through a safe and efficient way
  • Retrieve the customer vehicles from the specified parking areas in a safe and efficient way
  • Give travel directions as well as information to property events and promotions
  • Encouraging and uplifting attitude
  • Know and obeys all traffic regulations
  • Courteous in treating the customers and also in resolving any service issues
  • Provide universal supervision to other valet attendants to ensure the effective and efficient operation of valet
  • Deliver any internal and external service for the guest and ensuring all interaction
  • Capable of giving apt and well-informed service
  • Help with the evaluating, training, staffing, developing, scheduling and monitoring of all valet staff
  • Greet the arriving and departing guests; must open the passenger door of the vehicle and offers assistance appropriately
  • Must be knowledgeable about property (history, room types, room locations, resort amenities, restaurant knowledge, ice machine locations, local tourism information, local restaurants, hiking trails, upcoming weather, different views from across property, and pool locations)
  • Must be able to locate, describe, and illustrate all room amenities (remote controls, Keurig, outlet knowledge, charging stations, robes, blanket, hair dryer, ice bucket and glasses, mini fridge, AC/Heat, clock radio, fan switches, escape route, jets in the tub)
  • Preform on property deliveries such as amenities, flowers, dry-cleaning, etc.
  • Provide luggage pick-up and delivery upon guest arrival and departure

 

Qualifications:

  • Must have a valid driver's license
  • Must present a clear and current driver's license report from DMV at his/her own expense
  • Must be 18 years or older
  • Comfortable driving any size and type of vehicle including manual transmission

 

Physical:

Essential Duties require long periods of standing, walking, and running.  Must have good dexterity. Must have good hearing and can see up close and at a distance clearly. Be agile enough to get in and out of any type of vehicle. Speak distinctly and clearly. Must be able to carry luggage of 25-75lbs around property, up and down stairs.

Environmental:

Duties are performed in outdoor settings such as parking lots or garages.  Will be exposed to extreme hot and cold weather, wind, dust and noise.

This job description reflects management's assessment of essential functions; however it does not prescribe or restrict all tasks that may be assigned.

Job Details

Reference # 37052
Posted on 23 Jan 2019
Closes on 22 Feb 2019 13:39
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Location(s) Tucson, AZ
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