Night Auditor (11pm-7am) *Full-Time (OVERNIGHT position) - Kitty Hawk, NC 37118 https://inntrack.snaphire.com/job?jobmc=37118GOOGLE https://inntrack.snaphire.com/job?jobmc=37118GOOGLE
Careers at Hilton Garden Inn – Outer Banks/Kitty Hawk Hilton Garden Inn – Outer Banks/Kitty Hawk
Salary: 11.0 12.0 HOUR USD

Location: Kitty Hawk, NC 5353 North Virginia Dare Trail Kitty Hawk NC 27949 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 25 Jan 2019

Valid Through: 14 Jul 2019 12:00

JOB DESCRIPTION: Represents hotel throughout all aspects of guest's stay by providing prompt and courteous service.  Greet guests with an immediate and sincere welcome. Register hotel guests, assign room keys, verify and collect payment, process guest checkouts. Answer phones, making and confirming reservations, and assist with guests with special requests and area information. Responsible for completing hotel night audit, consisting of running reports, batching credit cards, and closing accounts. Responsible for assisting guests with overnight requests.

 ESSENTIAL FUNCTIONS

  • Complete night audit process, running all reports, closing accounts, and batching credit cards. Assemble reports and e-mail to appropriate managers.
  • Stock and clean coffee station, place newspapers in lobby prior to 5am.
  • Greet, register, and assign rooms to guests. Confirm reservation details and method of payment. Accommodate reasonable special requests, issue room keys, and direct guests to room location, hotel amenities and onsite events.
  • Answer phones, make and confirm reservations. Have knowledge of room locations, descriptions, availability and room rates. Use proper telephone etiquette.  Confirm and set wake up calls.
  • Retrieve mail, small packages, send and retrieve faxes, make copies, file, stamp outgoing mail, take and deliver messages.
  • Work closely with housekeeping and maintenance departments to update room status and coordinate maintenance requests via HelloShift.
  • Respond to guest complaints such as price conflicts, maintenance issues, and room location/availability issues. Listen and assist guests in a resolution that is acceptable using service recovery tools, if necessary. Research customer service recovery options to choose the best solution to solving the problem. Direct guests to managers when necessary. 
  • Perform cashier related functions such as posting charges, collecting payments, closing accounts, making change for guests and balancing a cash drawer. Adhere to all credit card, check, and cash handling policies and procedures.
  • Knows all safety procedures, remaining calm and alert during emergency situations and during heavy hotel activity. Required to follow all security and privacy procedures to protect guest information.
  • Process guest checkouts.
  • Clean and maintain lobby and common areas.
  • Provide area information to guests such as directions, attraction details, transportation requests, and local area recommendations.
  • Understand that the hospitality business functions seven days a week, twenty-four hours a day, and that schedules must accommodate fluctuating business demand, sometimes requiring employees to move from their accustomed shifts or requiring overtime. A hospitable service atmosphere must be projected at all times.
  • Carry out all reasonable requests by management.
  • Work as a team with co-workers to complete check lists and daily duties.
  • Maintain a professional working relationship with all departments within the hotel.
  • Will communicate any pertinent information with other shifts and department managers as necessary.

OTHER REQUIREMENTS

  • Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
  • Basic mathematical and calculator skills.
  • Ability to operate office equipment such as photocopier, fax machine, and multiline telephone.
  • Ability to access and accurately input information into a computer system.
  • Ability to stand, walk, sit, climb stairs, and occasionally lift or carry items.
  • Compliance with hotel grooming and uniform policies.
  • Ability to stay alert and productive during overnight shift.
  • Ability to identify an emergency situation and respond quickly.
  • Must be capable of how to read, write, and speak English fluently.

Night Auditor (11pm-7am) *Full-Time (OVERNIGHT position) - Kitty Hawk, NC

JOB DESCRIPTION: Represents hotel throughout all aspects of guest's stay by providing prompt and courteous service.  Greet guests with an immediate and sincere welcome. Register hotel guests, assign room keys, verify and collect payment, process guest checkouts. Answer phones, making and confirming reservations, and assist with guests with special requests and area information. Responsible for completing hotel night audit, consisting of running reports, batching credit cards, and closing accounts. Responsible for assisting guests with overnight requests.

 ESSENTIAL FUNCTIONS

  • Complete night audit process, running all reports, closing accounts, and batching credit cards. Assemble reports and e-mail to appropriate managers.
  • Stock and clean coffee station, place newspapers in lobby prior to 5am.
  • Greet, register, and assign rooms to guests. Confirm reservation details and method of payment. Accommodate reasonable special requests, issue room keys, and direct guests to room location, hotel amenities and onsite events.
  • Answer phones, make and confirm reservations. Have knowledge of room locations, descriptions, availability and room rates. Use proper telephone etiquette.  Confirm and set wake up calls.
  • Retrieve mail, small packages, send and retrieve faxes, make copies, file, stamp outgoing mail, take and deliver messages.
  • Work closely with housekeeping and maintenance departments to update room status and coordinate maintenance requests via HelloShift.
  • Respond to guest complaints such as price conflicts, maintenance issues, and room location/availability issues. Listen and assist guests in a resolution that is acceptable using service recovery tools, if necessary. Research customer service recovery options to choose the best solution to solving the problem. Direct guests to managers when necessary. 
  • Perform cashier related functions such as posting charges, collecting payments, closing accounts, making change for guests and balancing a cash drawer. Adhere to all credit card, check, and cash handling policies and procedures.
  • Knows all safety procedures, remaining calm and alert during emergency situations and during heavy hotel activity. Required to follow all security and privacy procedures to protect guest information.
  • Process guest checkouts.
  • Clean and maintain lobby and common areas.
  • Provide area information to guests such as directions, attraction details, transportation requests, and local area recommendations.
  • Understand that the hospitality business functions seven days a week, twenty-four hours a day, and that schedules must accommodate fluctuating business demand, sometimes requiring employees to move from their accustomed shifts or requiring overtime. A hospitable service atmosphere must be projected at all times.
  • Carry out all reasonable requests by management.
  • Work as a team with co-workers to complete check lists and daily duties.
  • Maintain a professional working relationship with all departments within the hotel.
  • Will communicate any pertinent information with other shifts and department managers as necessary.

OTHER REQUIREMENTS

  • Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
  • Basic mathematical and calculator skills.
  • Ability to operate office equipment such as photocopier, fax machine, and multiline telephone.
  • Ability to access and accurately input information into a computer system.
  • Ability to stand, walk, sit, climb stairs, and occasionally lift or carry items.
  • Compliance with hotel grooming and uniform policies.
  • Ability to stay alert and productive during overnight shift.
  • Ability to identify an emergency situation and respond quickly.
  • Must be capable of how to read, write, and speak English fluently.

Job Details

Reference # 37118
Posted on 25 Jan 2019
Closes on 14 Jul 2019 12:00
Property name
Location(s) Kitty Hawk, NC
City Name
Department Operations
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low) 11.0
Pay range ($high) 12.0
Bonuses No
Benefits Paid Vacation/Birthday, Team Member Travel Program discounts, Quarterly Incentives
More details (document)
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