Experienced Customer Service Representative -Hospitality - Hawthorne, NJ 37313 https://inntrack.snaphire.com/job?jobmc=37313GOOGLE https://inntrack.snaphire.com/job?jobmc=37313GOOGLE
Careers at Churchill Living Churchill Living
Salary: 16.0 18.0 HOUR USD

Location: Hawthorne, NJ Hawthorne NJ USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Experienced
Work Hours: Full-time

Date Posted: 30 Jan 2019

Valid Through: 01 Mar 2019 11:30

As one of the largest providers of hospitality services in the Nation, Churchill Living provides its guests with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our guests long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our guests, with over 8,000 apartments and thousands of options in our furniture!

About the Job

The role of Customer Service Representative is a key member of the guest service team responsible for interacting with guests . This role will provide information in response to inquiries and handle/resolve problems that arise.

Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating Weekends, Holidays and legal holidays from home as scheduled.

Office Location: Hawthorne, NJ: 20 miles from Greater NYC area.


Roles and Responsibilities

* Handle all relevant customer service needs of our guests while communicating with appropriate departments and utilizing relevant tools.
*Follow through all guest requests and activities until successfully completed.
*Troubleshoot customer service inquiries.
*Manage guest arrival process.
* Provide coverage for team members as scheduled.
*Support training for Customer Service Team Members.
*Oversee emergencies from the call center. 

Education/Experience Required:

Candidate will posses strong customer service skills with a drive to please and ability to provide empathy, warmth, and conscientiousness to guests.
Computer proficiency required. 
Experience working with hospitality guests or three (3) years experience in a customer service setting. 


What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Experienced Customer Service Representative -Hospitality - Hawthorne, NJ

As one of the largest providers of hospitality services in the Nation, Churchill Living provides its guests with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our guests long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our guests, with over 8,000 apartments and thousands of options in our furniture!

About the Job

The role of Customer Service Representative is a key member of the guest service team responsible for interacting with guests . This role will provide information in response to inquiries and handle/resolve problems that arise.

Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating Weekends, Holidays and legal holidays from home as scheduled.

Office Location: Hawthorne, NJ: 20 miles from Greater NYC area.


Roles and Responsibilities

* Handle all relevant customer service needs of our guests while communicating with appropriate departments and utilizing relevant tools.
*Follow through all guest requests and activities until successfully completed.
*Troubleshoot customer service inquiries.
*Manage guest arrival process.
* Provide coverage for team members as scheduled.
*Support training for Customer Service Team Members.
*Oversee emergencies from the call center. 

Education/Experience Required:

Candidate will posses strong customer service skills with a drive to please and ability to provide empathy, warmth, and conscientiousness to guests.
Computer proficiency required. 
Experience working with hospitality guests or three (3) years experience in a customer service setting. 


What we Offer

We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Job Details

Reference # 37313
Posted on 30 Jan 2019
Closes on 01 Mar 2019 11:30
Property name Churchill Living
Location(s) Hawthorne, NJ
City Name
Department Administration & General
Career level Experienced
Hours/Status Full-time
Pay range ($low) 16.0
Pay range ($high) 18.0
Bonuses
Benefits
More details (document)
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